Miral Mohammed Ahmed AllaJaboo
Ashburn,VA
Summary
Dynamic professional with extensive customer service expertise and a strong focus on teamwork. Proven ability to analyze problems and communicate effectively in diverse environments. Self-motivated and energetic, with a commitment to continuous learning and improvement.
Overview
7
7
years of professional experience
Work History
Supervisor
Air General (INC) Cargo Services
Sterling, USA
06.2017 - 06.2021
- Supervised team activities to promote collaboration and maintain productivity levels.
- Managed customer service operations at front counter, improving client satisfaction through efficient service.
- Tracked budget discrepancies and reported findings to management.
- Monitored assessed company accounts & financial status with banks.
- Assisted with monthly financial reports and data entry to support accurate financial tracking.
- Briefed staff (Cargo Agents/Warehouse) on important messages and notices.
- Managed data entries for cargo documents (import/export) for cargo flights.
- Monitor complex shipments on hold by the U.S. Customs, with required customer engagement processed customer payments for shipments.
- Prepared & handled accounts to process an electronic payment as handling fees or storage calculation of daily cash in the processing of customer payments & deposit transactions.
- IAG handling cargo shipments for British Airlines, Royal Air Maroc, Cathay Pacific. Cupa Airlines, Iberia Air, Volaris, Southwest.
Cargo Agent
World Wide Flight Services Company
Dulles, USA
07.2014 - 05.2017
- Provided customer service at front counter, managing import and export cargo and processing airway bills for air cargo shipments.
- Welcomed customers at the front desk, checked beneficiary IDs, and confirmed shipment release from US Customs to deliver import shipments.
- Received and revised export shipment airway bills from customers at front office counter, ensuring accurate data entry.
- WFS handles Turkish Airlines Cargo, Air China, Ethiopian Airlines, Korean Air, Aeroflot, Aer Lingus, Virgin Atlantic, Avianca, Air Canada, Saudi Arabia, Egypt Air, Swiss Air, Emirates Sky Cargo.
Head of the Section
ARAB AFRICAN INTERNATIONAL BANK
Dubai, UAE
- Leveraged in-depth knowledge of banking services to enhance customer experience.
- Consistently delivers exceptional service to build customer loyalty, establishes customer relationships through courtesy & friendliness.
- Maintains established policies and procedures for audits, security & compliance regulations.
- Fostered positive team environment through collaboration and coaching.
- Accurate cash handling skills up to $80,000 daily.
- Processes deposits & withdrawals, loan payments, money orders as well the daily cash settlement without errors.
- Executed funds transfers using SWIFT software for inward and outward transactions, ensuring accuracy and compliance.
- Operation Department (Transfers, Customer Service, Credit Cards, Car Loans & Personal Loan).
Banker
CITIBANK N.A
Dubai, UAE
- Analyzed financial data to identify trends and advise clients effectively.
- Utilized banking software for efficient account management and reporting.
- Collaborated with team members to enhance customer service quality.
- Conducted market research to support product development initiatives at the bank.
Education
Bachelor of Arts - Sociology & Psychology
Cairo University — Khartoum Branch
Khartoum, Sudan06-2021
Skills
- Logistics Management
- Data Management
- Financial analysis
- Data Analysis
- Electronic payments
- Team leadership
- Customer Service
- Multilingual proficiency
Languages
English
Professional
Arabic
Full Professional
Persian
Limited
Timeline
Supervisor
Air General (INC) Cargo Services
06.2017 - 06.2021
Cargo Agent
World Wide Flight Services Company
07.2014 - 05.2017
Banker
CITIBANK N.A
Head of the Section
ARAB AFRICAN INTERNATIONAL BANK
Bachelor of Arts - Sociology & Psychology
Cairo University — Khartoum Branch