MIRALDA ZICCARDI

Wichita,Kansas

Summary

Bilingual (English/Spanish) customer service professional with remote experience supporting patients via phone, email, and live chat. Experienced in healthcare administration, appointment coordination, and resolving customer issues in fast-paced environments. Known for strong communication, organization, and the ability to manage multiple priorities while maintaining professionalism.

Overview

years of professional experience

Work History

Household Manager

Ziccardi Household

10.2008 - Current

Managed scheduling, budgeting, and daily operations for a large household.
Coordinated childcare, education support, and extracurricular activities.
Developed strong organization, multitasking, and conflict-resolution skills.

Patient Service Representative (Remote)

TravaLab

08.2022 - 02.2024

Responded to patient inquiries through phone, email, and live chat in a fully remote environment.
Managed technician requests and patient orders using OpenPhone and internal systems.
Processed mileage approvals and ensured compliance with lab protocols.
Monitored support inbox and Chatwoot live chat to resolve patient and technician issues.
Coordinated technician availability to fulfill patient orders.

Medical Receptionist

GraceMed Health Clinics

02.2006 - 10.2008

Greeted patients, completed intake forms, and verified insurance information.
Scheduled appointments and confirmed patient visits.
Processed co-payments and maintained patient records.

Education

Kansas State High School

Wichita, KS

05-1998

Medical Office Assistant Program - undefined

Vatterott College

07-2004

Skills

Bilingual: English & Spanish
Customer Service & Patient Support
Appointment Scheduling
Insurance Verification

Medical Billing & Records
Remote Communication (Phone, Email, Chat)
CRM & Support Tools (OpenPhone, Chatwoot)
Organization & Multitasking

Timeline