Serenity Lee
Stillwater,MN
Summary
I possess extensive experience in Mental Health and the Human Services field, dedicated to improving the quality of life for adolescents and adults with disabilities. I am a dependable professional with a demonstrated ability to efficiently manage multiple priorities while maintaining a positive demeanor. Furthermore, I am enthusiastic about taking on additional responsibilities to support and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Household Manager
Self-employeed
Stillwater, MN
08.2023 - Current
- Managed scheduling for all appointments, including medical, and dental visits.
- Maintained detailed records of household bills and payments for accounting purposes.
- Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
- Designed and implemented an educational curriculum tailored to the developmental needs of my child.
Preschool Mental Health Technician
Fraser
11.2022 - 08.2023
- Assisted in the development of individualized treatment plans to address specific client needs and goals.
- Monitored patients'' progress and documenting changes in behavior.
- Provided crisis intervention and de-escalation techniques for clients experiencing emotional distress or exhibiting aggressive behaviors.
- Communicated with clients' family members to explain treatment process, answer questions, and maintain relationships.
Case Management Aide
Redeemer Services Inc.
03.2021 - 11.2021
- Maintained positive working relationship with fellow staff and management.
- Assisted in organizational efforts by filing documents, entering data, and answering phone calls as well as emails.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Assisted in finding resources and made referrals for clients.
Youth Development Staff
YMCA
08.2020 - 12.2020
- Increased youth engagement by integrating relevant activities and programs into the curriculum.
- Improved communication skills among participants through interactive group discussions and team-building exercises.
- Developed personalized learning plans for individual students, resulting in enhanced academic growth and achievement.
- Enhanced emotional well-being of youths by providing a supportive and inclusive environment that fostered positive relationships.
Mental Health Case Management Aide
Handy Help LLC
12.2019 - 03.2020
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Helped in covering the front desk and assisted in answering calls, filing documents, sorting mail, distributing paychecks, and scheduling appointments.
- Occasionally drove to clients' homes and assisted with signing paperwork and educating client on what the documents are.
- Collaborated with various departments to complete assigned tasks and meet deadlines. Supported staff on special assignments.
- Light data entry.
Education
Associate of Applied Science - Human Services
Century Community College
White Bear Lake, MN05.2022
High School Diploma -
North St. Paul High School
North St. Paul, MN06.2018
Skills
- Bilingual in English and Hmong
- Behavioral Management
- Multicultural Competence
- Active Listening
- Teamwork and Collaboration
- Professional Demeanor
- Mental health
- Efficient Computer Skills
- Planning and Organizing
- Critical Thinking
Skills
Timeline
Household Manager
Self-employeed
08.2023 - Current
Preschool Mental Health Technician
Fraser
11.2022 - 08.2023
Case Management Aide
Redeemer Services Inc.
03.2021 - 11.2021
Youth Development Staff
YMCA
08.2020 - 12.2020
Mental Health Case Management Aide
Handy Help LLC
12.2019 - 03.2020
Associate of Applied Science - Human Services
Century Community College
High School Diploma -
North St. Paul High School
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