Miralee Rao

PROJECT: DocuSign - Payments.

Served as a Scrum Master for the DocuSign Payments team, enabling seamless digital transactions by integrating eSignature workflows with secure online payment processing.

• Scheduled, organized, and facilitated Scrum ceremonies: daily stand-ups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives.
• Coached teams on Agile methodologies, promoting self-organization, cross-functionality, and continuous improvement.
• Utilized metrics such as velocity, burn-down, and defect leakage charts to help the team improve over time.
• Facilitated cross-team collaboration through Scrum of Scrums, resolving inter-team dependencies, and escalating risks.
• Acted as a bridge between the team and stakeholders, ensuring clear, consistent communication about project progress.
• Assisted the Product Owner in managing and refining the Product Backlog, ensuring it was well-organized, prioritized, and visible.
• Addressed conflicts and created a safe space for open and honest conversations to promote effective collaboration.
• Facilitated story point estimation sessions, ensuring active involvement from all developers to achieve accurate and effective estimations.
• Shared insights and reports with stakeholders to align project expectations, quality goals, and timelines, ensuring that the team met both Agile and quality standards.
• Participated in Program Increment (PI) Planning, aligning team objectives with broader business goals across Agile Release Trains (ARTs).
• Ensured workflow optimization by negotiating scope, defining deliverables, and aligning teams on sprint goals.
• Mentored junior Scrum Masters and Agile team members on Scrum practices, helping teams mature in Agile adoption.

PROJECT: Curai Health.

Led Agile practices for the Curai Health team, enabling AI-powered virtual care delivery, and driving improvements in accessible, high-quality healthcare.

• Facilitated Scrum ceremonies in a collaborative environment to ensure effective communication and team alignment.
• Collaborated with the Product Owner to manage and prioritize the backlog, refining user stories, and acceptance criteria.
• Effectively solved impediments during the sprint cycle.
• Tracked team capacity throughout the sprint, ensuring optimal resource allocation, and preventing overallocation to maintain sustainable delivery.
• Streamlined workflow by outlining deliverables, negotiating scope, and ensuring alignment on goals.
• Led manual testing efforts, ensuring the delivery of high-quality, bug-free releases through rigorous test case creation, execution, and defect tracking.
• Balanced responsibilities as a Scrum Master and Sr. QA, supporting Agile delivery while overseeing QA efforts.
• Tracked sprint performance using burn-down charts and velocity to evaluate progress, and encourage continuous improvement.
• Conducted regular sync-ups with stakeholders and managers to ensure transparency, and clarify scope or delivery concerns.

PROJECTS: Social Media Apps (Facebook, Instagram, Messenger, and WhatsApp).

• Performed end-to-end testing for mobile applications on iOS and Android platforms, ensuring seamless functionality and user experience across devices.
• Identified and documented defects, worked closely with development teams to ensure timely resolution, and ensured minimal impact on the user experience.
• Created and executed test plans and test cases, contributing to a comprehensive testing strategy, and ensuring high-quality releases.