Miranda Begley
Virginia Beach,VA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Employee trainer that is successful at maximizing team productivity. Able to handle multiple projects simultaneously with a high degree of accuracy. After four years of studying Cybersecurity in college, an immense amount of network security skills were gained. Introductory skills in multiple programming languages.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SHIFT LEADER
Subway
01.2019 - 01.2021
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Organizing shift schedules for team members
- Assigning duties to specific employees based on role and skills
- Managed two other employees during shifts
- Answering phone calls from customers in a professional manner
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
KIOSK SHIFT LEADER
Dragons Breath
01.2018 - 01.2019
- Ran the kiosk and completed job duties by myself
- Balancing cash drawers and preparing cash deposits
- Adhering to company policies and health, safety and employment standards
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
- Educational institutions and online classroom management
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
HOSTESS/SERVER/COOK
Steak N Shake
01.2016 - 01.2018
- Welcomed guests to the restaurant with a smile
- Provide accurate wait times and monitor waiting lists
- Coordinate with wait staff about available seating options
- Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements
Education
BACHELOR OF CYBERSECURITY -
Old Dominion University
Norfolk, Virginia05.2024
ASSOCIATE OF SCIENCE -
Tidewater Community College
Virginia Beach, VA12.2021
High School Diploma -
Landstown High School
Virginia Beach, VA06.2018
Skills
- Organizing
- Critical Thinking
- Strong Communication
- Decision-making capabilities
- Python and Bash shell Programming
- Working in a Sandbox Environment
- Vulnerability Assessment
- Network Penetration Testing
Certification
CompTIA A+
Timeline
SHIFT LEADER
Subway
01.2019 - 01.2021
KIOSK SHIFT LEADER
Dragons Breath
01.2018 - 01.2019
HOSTESS/SERVER/COOK
Steak N Shake
01.2016 - 01.2018
BACHELOR OF CYBERSECURITY -
Old Dominion University
ASSOCIATE OF SCIENCE -
Tidewater Community College
High School Diploma -
Landstown High School