Miranda Blankenship
Amarillo,TX
Summary
Store Manager with a proven track record at Keystone, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising strategies, achieving significant sales growth. Skilled in inventory management and fostering a collaborative team environment, driving operational efficiency and compliance with safety standards.
Overview
12
12
years of professional experience
Work History
Store Manager
Keystone
3931 Canyon Dr.
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Focused on customer relationships and customer service.
Store Manager
FinishMaster Automotive & Industrial Paint
03.2018 - 11.2023
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Parts Coordinator
Drury/Moss Body Shop
3220 Commerce
07.2013 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Focused on customer relationships and customer service.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Employee training
- Inventory control
- Recruitment and hiring
- Recruiting and hiring
- Team motivation
- Supply ordering
- Policies and procedures
- Store displays
- Accurate cash handling
- Opening and closing procedures
- Product merchandising
- Customer response
- Accurate money handling
- Bank deposit procedures
- Inventory oversight
- Performance reviews
- Delegating work
- Team building
Acquisition
Finishmaster was bought out by Keystone. The transition took place November 2023.
Timeline
Store Manager
Keystone
11.2023 - Current
Store Manager
FinishMaster Automotive & Industrial Paint
03.2018 - 11.2023
Parts Coordinator
Drury/Moss Body Shop
07.2013 - 03.2018