Miranda Buford
St Louis,MO
Summary
Dynamic and compassionate professional with a proven track record in caregiving and customer service, notably at A Loving Choice Home Health Care. Excelled in patient care, emotional support, and problem resolution, enhancing client well-being and loyalty. Skilled in medication management and POS systems, demonstrating a blend of empathetic client care and technical proficiency.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Caregiver
A Loving Choice Home Health Care
St Louis, MO
03.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Customer Service Representative
GC Services
Weldon Spring, MO.
01.2018 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered excellent customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
Cashier
White Castle
St Louis, MO
08.2015 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
Sam's Club
St Louis, MO
07.2013 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree - Nursing
Vatterott Community College
St Louis, MO05-2017
High School Diploma -
Mccluer Senior High School
Florissant, MO05-2012
Skills
- Respectful and compassionate
- Dependable and responsible
- Daily living assistance
- Basic housekeeping
- Verbal and written communication skills
- Compassionate communication
- Medical record-keeping
- Team collaboration
- Medication management
- Documentation
- Care plan assessment
- PPE usage
- Physical therapy support
- Patient care and companionship
- At-home care instruction
- Fast learner
- Compassionate client care
- Personal Hygiene Assistance
- Emotional Support
- Ability to lift
- Personal care aide
- Errands
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
- Customer service
- Problem resolution
- Call center experience
- Complaint resolution
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Clerical support
- Live chat support
- Sales expertise
- Assertiveness
- Recordkeeping strengths
- Spreadsheets
- Office equipment proficiency
- Proofreading
- POS systems expert
- Sales closing
- Grammar
- Punctuality and reliability
- Call center procedures
- Schedule mastery
- Refunds processing
- Positive and professional
- Typing 30 wpm
- High-energy attitude
- Refund management
- Retail sales customer service
- Skype
Languages
English
Full Professional
Timeline
Caregiver
A Loving Choice Home Health Care
03.2024 - Current
Customer Service Representative
GC Services
01.2018 - 11.2022
Cashier
White Castle
08.2015 - 12.2017
Cashier
Sam's Club
07.2013 - 04.2015
No Degree - Nursing
Vatterott Community College
High School Diploma -
Mccluer Senior High School