Miranda Christen
Fort Wayne,United States
Summary
I am an organized and hardworking individual who is passionate about consumer care and experience. While being detail-oriented, I plan to make a difference by communicating effectively and meeting specified needs.
Overview
6
6
years of professional experience
Work History
Endodontic Dental Assistant
Priority Endodontics
05.2021 - Current
- Scheduled, rescheduled, and cancelled appointments for incoming patient.
- Prepared and sent diagnostic reports to referring doctors.
- Entered patient data into computer system, adhering to strict privacy laws while sustaining a high level of accuracy.
- Maintained positive customer relations by addressing problems head-on, answering questions, and implementing successful resolutions.
- Understood dental terminology and insurance breakdowns to effectively communicate with patients.
- Captured patients' dental radiographs and provided diagnosis as well as future treatment plans.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate
Endodontic Dental Assistant
Endodontic Specialists
06.2021 - 05.2023
- Successfully assisted dentist by performing four-handed dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Monitored patient comfort and safety during dental procedures
- Improved and developed knowledge through continuing education courses and seminars.
- Managed time efficiently in order to complete all tasks within schedule block.
Retail Sales Manager
The Branded Exchange
10.2017 - 06.2019
- Increased sales by by listening to clients, and in turn introduced solutions to satisfy business and personal needs.
- Strengthened merchandising by managing online sales platforms in a responsive and customer-minded manner.
- Facilitated fluctuating volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Developed ongoing strategies to optimize for email performance and conversions.
- Experience in curating content and executing scheduled bi-weekly emails for subscribed consumers.
- Created visual marketing content on a weekly basis for multiple social media platforms.
- Managed aesthetically pleasing displays to showcase inventory in alignment with current sales objectives.
Education
Associate of Arts - Theology Major, Communications And Media Minor
Indiana Bible College
Indianapolis, INApplied Science - Dental Assisting
Indianapolis Dental Assistant School
Indianapolis, IN06.2021
Skills
- Keen verbal and written communication ability
- Detail-oriented Mindset
- Active Listening & Conflict Resolution
- Task Prioritization
- Strong Organizational Skills
- Social Perceptiveness
- Dependable and Responsible
- Communications & Digital Marketing
- Teachable & Adaptable
- Passion for Interpersonal Communication
Timeline
Endodontic Dental Assistant
Endodontic Specialists
06.2021 - 05.2023
Endodontic Dental Assistant
Priority Endodontics
05.2021 - Current
Retail Sales Manager
The Branded Exchange
10.2017 - 06.2019
Associate of Arts - Theology Major, Communications And Media Minor
Indiana Bible College
Applied Science - Dental Assisting
Indianapolis Dental Assistant School