Miranda Cole

• Efficiently led and managed preparations for patient care and dental procedure support for 2 dentists servicing 30+ patients per day
• Expose and process diagnostic intraoral dental x-rays in accordance with regulations to guarantee optimal patient care and safety
• Lead efforts to leverage and integrate patient feedback during dental visits into the patient support model to improve the patient experience and reduce patient attrition.

• Delivered quality oral hygiene and dental health care treatments to 60+ patients daily (pediatric and adult)
• Supported an internal team of 2 Dentists on-site, and an additional 8-10 at satellite offices
• Developed, managed, and implemented electronic Patient Appointment scheduling via shared-calendar access at all locations to ensure operational efficiency and improve the patient experience.

• Provided direct support to Dentists and Dental Hygienists to ensure lab efficiency, and to monitor and improve supply and equipment maintenance and ordering
• Responsible for the optimization of the inventory management system resulting in cost savings of 15% quarterly
• Supply Management
• Lab set-up and sterilization

Managed all aspects of the MS Medicaid Managed Care Change Over Project. Responsibilities included:

• Cloud 9 User Security Setup & Training
• Proliant Employee Setup & Training
• Data Management / Records Management
• Data Conversion
• Created Marketing Material for Community Events & Education