Miranda Cole
Service Master Cleaning
Binghamton,NY
16
years of professional experience
Dynamic and results-driven professional with extensive experience at Burger King, excelling in customer service and cash management. Proven track record in training and mentoring staff, enhancing team performance, and resolving complaints effectively. Strong time management skills and a commitment to maintaining high operational standards ensure a positive customer experience.
Work History
Janitorial Worker
11 Months- Maintained sanitation standards across lobbies, restrooms, and workspaces.
- Disinfected high-touch surfaces to support safe, healthy environments.
- Operated floor care equipment for sweeping, mopping, and polishing.
- Restocked supplies and monitored inventory levels for daily operations.
- Trained new staff on cleaning procedures and safety practices.
- Swept hard surface floors using broom or push broom dust mop.
- Dusted surfaces, ledges, fixtures and furniture.
- Hand-cleaned telephones, door knobs and remote controls.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Cashier/Cook/Supervisor
7 Years 11 Months- Processed customer orders accurately using POS system and cash register
- Greeted guests promptly and delivered courteous front-counter service
- Handled cash, card, and mobile payments while balancing drawer transactions
- Supported drive-thru operations by relaying orders quickly and clearly
- Resolved customer concerns professionally to maintain service satisfaction
- Coordinated with kitchen staff to ensure order accuracy and timely handoff
- Maintained clean, organized checkout area and upheld restaurant standards
- Trained new cashiers on register procedures, payment handling, and guest service
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier/Cook
1 Year- Processed cash, card, and mobile payments accurately at register.
- Prepared pizzas, sides, and orders following food safety standards.
- Greeted customers, answered questions, and resolved order issues quickly.
- Maintained clean workstations, dining area, and equipment throughout shifts.
- Assembled HOT-N-READY orders to support fast service flow.
- Restocked ingredients, packaging, and supplies to keep operations running.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Cashier / Waitress
2 Months- Processed cash, credit, and debit transactions accurately at point of sale.
- Greeted customers and handled questions with professional, friendly service.
- Balanced register drawers and resolved payment discrepancies promptly.
- Scanned merchandise and verified pricing to maintain checkout accuracy.
- Packaged purchases carefully and maintained organized front-end workspace.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma
Skills
Goal oriented
Training and mentoring
Staff management
Customer service
Strategic planning
Coaching and mentoring
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash register operation
Order taking
Cash management
Refunds and exchanges
POS system operations
POS systems
Refund handling
Complaint resolution
Training and onboarding
Inventory restocking
Timeline
Janitorial Worker
Service Master Cleaning
09.2025 - 08.2026Read More
Cashier/Cook/Supervisor
Burger King
05.2017 - 04.2025Read More
Cashier/Cook
Little Ceasers Pizza
08.2015 - 08.2016Read More
Cashier / Waitress
Despinas
06.2010 - 08.2010Read More
Union Endicott High School
High School Diploma
Read More