Shaniqua Oneal
Dublin,GA
Summary
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Overview
10
10
years of professional experience
Work History
Janitorial Worker
Newbold Services
Dublin , GA
12.2022 - Current
- Checked and stocked inventory throughout facility to meet expected demands.
- Transport waste to designated disposal area according to regulations.
- Followed strict schedules, cleaning according to facility usage and room availability.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Notified managers of repair needs or additions to building operating systems.
- Empty trash cans and replace liners as needed.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Sweep, mop, and buff floors in all areas of the building.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
Cashier
Family Dollar
Dublin , GA
01.2021 - 11.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
- Answered customer inquiries regarding store policies and procedures.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted and balanced cashier drawers.
Cleaner
ACS Cleaning Service
Dublin , GA
05.2020 - 12.2020
- Washed windows both inside and outside of the facility.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Scrubbed walls to remove scuff marks or stains.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Transported trash bags to designated disposal areas.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Security Officer
Advantage Staffing Agency
Dublin , GA
01.2020 - 03.2020
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted in the development and implementation of security policies and procedures.
- Reported safety hazards for remediation response.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Material Handler
Temp Agency selecsource
Dublin , GA
05.2019 - 12.2019
- Provided support in organizing special projects involving large quantities of merchandise.
- Identified opportunities for process improvement in order to increase efficiency.
- Observed inventory allocation to maintain material needs and production deadlines.
Client Support Worker
Mental Health
Dublin , GA
10.2017 - 11.2019
- Transported clients to appointments or other activities when necessary.
- Counseled clients to help each understand and overcome personal, social and behavioral problems.
- Delivered high level of service to clients in effort to build upon relationships for future.
Work From Home Agent
Amazon
Jeffersonville, GA
08.2014 - 10.2017
- Oversaw warranty counseling process to manage expense controls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Warehouse Handler
Academy Sports and Outdoors
Jeffersonville, GA
12.2016 - 09.2017
- Performed daily inspections of warehouse equipment for safety purposes.
- Restocked merchandise as needed throughout the day as indicated by supervisor instructions.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Education
High School Diploma -
East Laurens High
East Dublin, GA05-2009
Skills
- Goal oriented
- Phone etiquette
- Typing speed
- Aegis CRM
- Order processing
- Call center experience
- Microsoft office
- Warehousing functions
Timeline
Janitorial Worker
Newbold Services
12.2022 - Current
Cashier
Family Dollar
01.2021 - 11.2022
Cleaner
ACS Cleaning Service
05.2020 - 12.2020
Security Officer
Advantage Staffing Agency
01.2020 - 03.2020
Material Handler
Temp Agency selecsource
05.2019 - 12.2019
Client Support Worker
Mental Health
10.2017 - 11.2019
Warehouse Handler
Academy Sports and Outdoors
12.2016 - 09.2017
Work From Home Agent
Amazon
08.2014 - 10.2017
High School Diploma -
East Laurens High