Miranda Coleman
Tampa
Summary
Dedicated Customer Service Representative skilled in issue resolution, enhancing customer satisfaction, and optimizing service processes. Proven ability to leverage CRM software for effective communication and support.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AMC Movie Theater
Tampa
09.2024 - Current
- Resolved customer inquiries and issues promptly, improving service experience.
- Managed service requests and scheduled cleaning appointments to optimize operations.
- Processed customer feedback to enhance service quality and client satisfaction.
- Communicated cleaning service details and pricing to potential clients effectively.
- Implemented streamlined methods for customer service processes, increasing efficiency.
- Cultivated positive relationships with customers through engaging interactions.
- Identified improvement areas in service processes and recommended actionable changes.
- Upsold additional products or services based on assessed customer needs.
Customer Service Cashier
Teriyaki Madness
Oviedo
02.2022 - 09.2024
- Processed customer transactions efficiently at cash registers, ensuring accuracy in payments.
- Balanced cash drawers daily, reconciling discrepancies and verifying deposits.
- Trained new cashiers on procedures and best practices for customer service.
- Provided friendly assistance to customers with menu selections and inquiries.
- Handled and resolved customer complaints professionally, maintaining satisfaction.
- Maintained cleanliness and organization of the front counter area throughout shifts.
- Collaborated with team members during peak hours to enhance service efficiency.
- Supported inventory management by regularly checking stock levels and restocking merchandise.
Customer Service Representative
Beanies Janitorial
Orlando
08.2018 - 01.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Oviedo High School
Oviedo, FL05-2024
Skills
- Customer interaction and feedback
- Issue resolution and service optimization
- Effective communication
- Refund processing
- Grammar proficiency
- Customer relations management
- Typing proficiency (40 wpm)
- CRM software expertise
- Retail support services
- Verbal and written communication skills
- Tactful and diplomatic approach
- Microsoft Skype proficiency
- Spreadsheet management
- Promotional support strategies
- Hospitality and accommodation services
- Retail sales customer service
- Calm demeanor
- Credit card payment processing
Affiliations
Attended Choir, Freshman Year, Was in track for two semesters, and theatre class my senior year of high school.
Timeline
Customer Service Representative
AMC Movie Theater
09.2024 - Current
Customer Service Cashier
Teriyaki Madness
02.2022 - 09.2024
Customer Service Representative
Beanies Janitorial
08.2018 - 01.2022
High School Diploma -
Oviedo High School