Andrea Lewis
Savannah,GA
Summary
Versatile professional with a background in customer service and immigration analysis. Experienced in managing sensitive cases, reviewing information for accuracy, and coordinating follow-up across teams. Brings strong critical thinking, computer proficiency, and a steady approach to complex customer needs.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Answer First
Savannah, Ga
07.2023 - Current
- Answered inbound customer calls and resolved routine inquiries with accurate, courteous support.
- De-escalated upset callers by clarifying concerns and providing calm, solution-focused guidance.
- Documented interactions in CRM systems to maintain clear, complete customer records.
- Routed calls and messages to appropriate departments using established service procedures.
- 5+ years of experience supporting medical offices, hospitals, and rehabilitation centers
- Proven Ability to handle HIPAA, patient inquiries, documentation and secure data
Customer Service Representative
BroadPath Healthcare
Savannah, GA
03.2022 - 07.2023
- Processed customer requests accurately while maintaining service standards and call handling quality.
- Followed scripts and account instructions to deliver consistent support across diverse customer interactions.
- Coordinated issue follow-up with internal teams to ensure timely resolution and customer satisfaction.
- Adapted quickly to changing call volume and shifting client needs in fast-paced environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Asurion
Savannah, GA
01.2020 - 03.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Immigration Analyst
Baron HR
Savannah Ga
01.2019 - 01.2020
- Coordinated visa and work authorization documentation across internal stakeholders and external counsel.
- Reviewed supporting evidence to identify missing information and reduce processing delays.
- Evaluated immigration case details for accuracy, completeness, and regulatory compliance.
- Monitored case statuses and updated records within immigration tracking systems.
Education
High School Diploma -
Liberty County High School
Hinesville Ga05-2009
Skills
- Customer service
- Customer documentation
- Payment processing
- Customer interaction tracking
- Customer feedback analysis
- Microsoft Excel
- Microsoft Outlook
- Computer proficiency
- Critical thinking
- Conflict resolution
- Active listening
Timeline
Customer Service Representative
Answer First
07.2023 - Current
Customer Service Representative
BroadPath Healthcare
03.2022 - 07.2023
Customer Service Representative
Asurion
01.2020 - 03.2023
Immigration Analyst
Baron HR
01.2019 - 01.2020
High School Diploma -
Liberty County High School