Miranda Copley
Cakepop Paradise
Morristown,IN
1
Certification
4
years of professional experience
Organized healthcare professional with experience in information management and patient communication. Proficient in Microsoft Office and EMR/EHR systems, with a track record of effective data entry and documentation review. Committed to leveraging strong organizational and customer service skills to enhance workers’ compensation claims support.
Work History
Assistant Baker
10 Months- Maintained accurate customer, order, and business information in digital systems to support operational efficiency.
- Verify information before processing orders and correct inaccurate or incomplete details.
- Track order status, deadlines, and required follow-up activities.
- Communicated with customers through Facebook Messenger to provide timely responses on documentation, custom orders, and business inquiries.
- Resolved routine questions and escalated complex issues with clear supporting information to enhance customer satisfaction.
- Organize multiple assignments while meeting deadlines and maintaining accuracy.
- Protect confidential customer and business information.
Medical Records & Health Information Specialist
3 Years- Entered and updated patient information in EMR/EHR systems, ensuring data integrity and compliance.
- Reviewed medical records, notes, and other documentation to ensure accuracy and completeness for patient care.
- Entered and updated patient information in EMR/EHR systems with accuracy and attention to detail.
- Documented patient encounters, medical histories, medications, and follow-up information.
- Scheduled medical appointments and provided timely reminders and updates to enhance patient engagement.
- Prepared and organized forms, reports, and supporting documentation for healthcare staff.
- Scheduled medical appointments and communicated reminders and updates to patients.
- Prioritized multiple assignments and completed documentation within required deadlines.
Education
G.E.D
Skills
EMR/EHR Systems
Documentation Review
Records Management
Claims Support
Claims management systems
High-Volume Order Management
Customer Service
Time Management
Office software proficiency
Microsoft Word
Microsoft Excel
Microsoft Outlook
Electronic Records
Digital File Management
Email and Chat Communication
HIPAA and Confidentiality
Flexible Work Adaptability
Detail-oriented quality
Independent team player
Communication skills
Inventory Management
Certification
Certified Electronic Health Records Specialist (CEHRS) — In Progress, Certified Clinical Medical Assistant (CCMA) - NHA
Personal Information
Title: REMOTE CLAIMS ASSISTANT – WORKERS’ COMPENSATION
Timeline
Assistant Baker
Cakepop Paradise
12.2025 - CurrentRead More
Medical Records & Health Information Specialist
Various Healthcare Offices
08.2022 - 08.2025Read More
Blue River Career Programs
G.E.D
Read More