Shanika Riddick
Portsmouth,VA
Summary
Compassionate Medical Assistant experienced in healthcare operations and patient coordination. Improved patient satisfaction and streamlined clinical processes through effective communication and attention to detail. Focused on delivering high-quality care and enhancing operational efficiency in healthcare administration.
Overview
1
1
Certification
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Lead Certified Medical Assistant (CMA)
Easy Health Medical Solutions
West Hollywood, CA
01.2026 - Current
- Collaborated with providers to enhance patient care coordination
- Communicated with team to address questions and resolve issues promptly
- Adhere to company policies and privacy
- Coordinated travel arrangements to facilitate seamless team operations
- Fulfilled travel requirements according to guidelines
Certified Medical Assistant (CMA)
Oak Street Health, part of CVS Health
Portsmouth, VA
01.2024 - 01.2026
- Coordinated daily clinical and administrative operations to enhance patient flow
- Document chief complaints, test results, and patient information in EHR systems
- Communicate with patients by phone for follow-up and care-related appointments
- Executed follow-up tasks and maintained accurate chart updates and patient records
- Coordinated workflow for clinical processes to enhance operational efficiency. across intake, testing, pain management, documentation, and provider support
Certified Medical Assistant (CMA)
Hampton Roads Community Health Center
Portsmouth, VA
01.2022 - 01.2024
- Managed patient intake, updated medical histories, and documented visits in EMR systems
- Processed billing and coding tasks, including CPT and ICD coding, and supported insurance, prescription, lab result, and patient communication workflows to ensure accurate claims and patient care.
- Coordinated administrative and clinical follow-up tasks, including referrals and support requests, while maintaining compliance with documentation standards, privacy rules, and office procedures to uphold quality patient service.
Benefits Administration Services Coordinator
Conduent
Chesapeake, VA
01.2021 - 01.2022
- Processed insurance authorizations for Medicare and Medicaid, verifying and reviewing coverage information across multiple systems
- Educated customers on medication coverage and payment responsibilities, guiding them through benefit options
- Documented customer interactions and kept correct case records
- Supported service resolution and enhanced customer experience while meeting productivity and accuracy goals in structured workflow
Certified Medical Assistant
EVMS Sleep Medicine
Norfolk, VA
01.2018 - 01.2021
- Supported front-office and back-office operations, improving intake processes, scheduling efficiency, and accurate records management
- Supported front-office and back-office operations, including intake, scheduling, and records management
- Coordinated documentation and communication with outside vendors to ensure timely processing of patient services
- Facilitated effective communication by managing calls and voicemails, enhancing client satisfaction. Completed scanning, faxing, chart updates, and other daily administrative tasks
Certified Medical Assistant/Phlebotomist
Physiatry-Sports and Family Medicine
Chesapeake, VA
01.2016 - 01.2018
- Supported front desk operations, facilitated patient intake, managed scheduling, verified insurance, and provided clinical aid
- Coordinated check-in, check-out, documentation, and communication tasks Assisted with specimen handling, lab preparation, and clinical support tasks
- Coordinated check-in, check-out, documentation, and communication tasks; assisted with specimen handling and lab preparation to ensure smooth clinical operations
- Provided comprehensive patient service during check-in and check-out processes. across administrative and clinical functions
Education
Diploma - Phlebotomy
Tidewater Community College
Portsmouth, VA 10.2023 - 12.2023
Diploma -
Everest College
Chesapeake, VA 09.2015 - 08.2016
Bachelor of Science - Healthcare Administration Leadership
Capella University
Minneapolis, MNSkills
- Patient coordination
- Care coordination
- Patient intake
- Patient registration
- Scheduling
- Appointment scheduling
- Insurance verification
- Prior authorization
- Medicare/Medicaid
- CPT/ICD coding
- Medical coding
- Medical billing
- EMR/EHR systems
- EHR charting
- Medical records management
- Documentation accuracy
- HIPAA compliance
- HIPAA compliance expertise
- Workflow coordination
- Attention to detail
- Team leadership
- Team supervision
- Clinical leadership
- Healthcare administration
- Collaboration and teamwork
- Continuous learning attitude
- Pain Management
- Medical supply inventory
- Medical supply inventory
Certification
- Certified Medical Assistant #R2C2W2G4 Exp: 2027-08-15
- Certified Phlebotomy Technician #F6S3H9M8 Exp: 2027-12-16
- BLS Certification Exp: 2027-06-30
Timeline
Lead Certified Medical Assistant (CMA)
Easy Health Medical Solutions
01.2026 - Current
Certified Medical Assistant (CMA)
Oak Street Health, part of CVS Health
01.2024 - 01.2026
Diploma - Phlebotomy
Tidewater Community College
10.2023 - 12.2023
Certified Medical Assistant (CMA)
Hampton Roads Community Health Center
01.2022 - 01.2024
Benefits Administration Services Coordinator
Conduent
01.2021 - 01.2022
Certified Medical Assistant
EVMS Sleep Medicine
01.2018 - 01.2021
Certified Medical Assistant/Phlebotomist
Physiatry-Sports and Family Medicine
01.2016 - 01.2018
Diploma -
Everest College
09.2015 - 08.2016
Bachelor of Science - Healthcare Administration Leadership
Capella University