Talented housekeeper with residential and commercial cleaning management experience. Passionate about leading teams to exceed client expectations by keeping buildings disinfected, sanitized and looking and smelling freshly cleaned. Contributes to positive work climate and overall team effort with pleasant attitude, being in uniform, dependable and on time.
Hi, I’m
Miranda Crisp
Summary
Overview
8
years of professional experience
Work History
Kilsby Cleaning Texas City, TX
Housekeeping Manager
03.2016 - Current
Job overview
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Established hands-on, proactive management style to facilitate improvements to workflow and house turnover.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Best Western HotelArlington, TX
Housekeeper
03.2015 - 02.2016
Job overview
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
Education
Texas City High SchoolTexas City, TX
High School Diploma
2006
University Overview
Skills
- Staff Training and Development
- Customer Relationship Management
- Customer Service-Focused
- Invoice Processing
- Personnel Problem Management
Timeline
Housekeeping Manager
Kilsby Cleaning
03.2016 - Current
Housekeeper
Best Western Hotel
03.2015 - 02.2016
Texas City High School
High School Diploma