Miranda Dawdy
Roodhouse,IL
Summary
Human services professional with proven track record in client advocacy and support. Adept at navigating complex systems to ensure clients receive necessary services and resources. Committed to collaborative teamwork and adaptable to evolving client needs. Known for strong crisis intervention and case management skills.
Overview
25
25
years of professional experience
Work History
Human Services Case Worker
IL Department of Human Services
Jacksonville, Illinois
01.2023 - 05.2024
- Assessed client needs and developed personalized service plans to address individual challenges.
- Coordinated with community resources to facilitate access to essential services for clients.
- Monitored client progress and adjusted support strategies based on feedback and changing circumstances.
- Provided crisis intervention and conflict resolution to ensure client safety and well-being.
- Documented case notes accurately, maintaining compliance with state regulations and agency policies.
- Collaborated with multidisciplinary teams to optimize service delivery and client outcomes.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Acted as mandatory reporter of abuse.
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
Public Aid Eligibility Assistant
IL Department of Human Services
Jacksonville, Illinois
07.2020 - 01.2023
- Evaluated client documentation to ensure compliance with program guidelines and regulations.
- Assisted clients in completing eligibility applications for various social services programs.
- Collaborated with team members to streamline the application review process, enhancing efficiency.
- Maintained accurate records of client interactions using electronic case management systems.
- Resolved client inquiries regarding program eligibility, fostering positive relationships and trust.
- Monitored changes in policies and procedures, ensuring timely updates in client assessments.
- Reduced processing errors by maintaining thorough knowledge of program eligibility requirements and diligently double-checking all application materials.
- Prevented potential fraud incidents by carefully analyzing financial documentation provided by applicants during verification processes.
- Assisted caseworkers in managing high-volume caseloads, effectively prioritizing tasks to meet deadlines and maintain efficient workflow.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
- Fostered a positive work environment by collaborating effectively with colleagues, sharing knowledge and resources to ensure team success.
- Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
- Streamlined application processes for clients, ensuring timely completion of necessary paperwork and submission of supporting documents.
Human Resources Technician
IL Army National Guard
IL
02.2008 - 02.2020
- Facilitated onboarding processes, ensuring compliance with military regulations and organizational policies.
- Managed employee records using HRIS, maintaining data integrity and confidentiality.
- Assisted in recruitment efforts, screening candidates and coordinating interviews effectively.
- Supported benefits administration, addressing employee inquiries regarding health and retirement plans.
- Streamlined document management procedures, improving access to essential HR documentation.
- Facilitated effective conflict resolution between employees and managers, promoting open communication and positive working relationships.
- Maintained accurate employee records, ensuring compliance with state and federal regulations.
- Conducted regular audits of HR policies and procedures, ensuring alignment with industry best practices and legal requirements.
- Optimized payroll processes through close collaboration with finance department members, reducing errors and ensuring timely payment to employees.
Food Service Technician
IL Army National Guard
IL
07.1999 - 02.2020
- Supervised daily food service operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored junior technicians in food preparation and service techniques.
- Managed inventory levels, utilizing inventory management systems to optimize supply chain efficiency.
- Implemented process improvements that enhanced service delivery and reduced waste in meal preparation.
- Conducted regular inspections of food storage areas to maintain quality control standards.
- Developed training materials for new staff, enhancing onboarding processes and operational consistency.
- Coordinated logistics for large-scale events, ensuring timely delivery of services and resources to meet operational goals.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
High School Diploma -
North Greene High School
White Hall, IllinoisSkills
- Stress management techniques
- Motivational interviewing
- Ethical practice
- Behavioral health
- Referral networking
Timeline
Human Services Case Worker
IL Department of Human Services
01.2023 - 05.2024
Public Aid Eligibility Assistant
IL Department of Human Services
07.2020 - 01.2023
Human Resources Technician
IL Army National Guard
02.2008 - 02.2020
Food Service Technician
IL Army National Guard
07.1999 - 02.2020
High School Diploma -
North Greene High School