Lee Funke
Lincoln,IL
Summary
Dynamic Human Services Case Worker with a proven track record at the Illinois Department of Human Services, adept at crisis intervention and client empowerment. Skilled in client needs analysis and relationship building, I excel in delivering personalized solutions while maintaining professionalism and ethics in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Human Services Case Worker
Illinois Department of Human Services
04.2022 - Current
- Facilitated access to essential services, including housing assistance and mental health support.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Interviewed applicants for services and supported application completion as necessary.
- Provided crisis intervention by addressing immediate client concerns and connecting them to resources.
- Educated clients on available programs, fostering empowerment and self-sufficiency in their situations.
Insurance Agent
Both Hands Financial Group
02.2020 - Current
- Built strong client relationships through effective communication and personalized insurance solutions.
- Evaluated client needs to recommend appropriate coverage options and policy adjustments.
- Provided expert guidance on claims processes, ensuring timely resolution for clients.
- Facilitated workshops to educate clients on policy benefits and risk management strategies.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
Public Aid Eligibility Assistant
Illinois Department of Human Services
11.2020 - 04.2022
- Assessed client eligibility for various assistance programs, ensuring compliance with state regulations.
- Processed and reviewed applications for accuracy, enhancing overall workflow efficiency.
- Collaborated with social workers to address client needs and improve service delivery.
- Maintained up-to-date knowledge of program policies and eligibility criteria to provide accurate guidance.
- Facilitated communication between clients and departments to streamline application processes.
- Reduced processing errors by maintaining thorough knowledge of program eligibility requirements and diligently double-checking all application materials.
Dispatcher
S.K. Davison
02.2018 - 10.2019
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Education
Bachelor of Science - Business Administration
University of Missouri
Columbia, MO12-2006
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Client needs analysis
- Account management
- Life insurance
- Policy writing
- Upselling
- Negotiation
- CRM software
- Health insurance
- Client account management
- Property insurance
- Leads prospecting
- Lead development
- Marketing strategies
- Cold calling
- Client assessment
- Negotiation abilities
Timeline
Human Services Case Worker
Illinois Department of Human Services
04.2022 - Current
Public Aid Eligibility Assistant
Illinois Department of Human Services
11.2020 - 04.2022
Insurance Agent
Both Hands Financial Group
02.2020 - Current
Dispatcher
S.K. Davison
02.2018 - 10.2019
Bachelor of Science - Business Administration
University of Missouri
Similar Profiles
Dominique DyeDominique Dye
In-Home Child Caregiver at State of Illinois-Department of Human ServicesIn-Home Child Caregiver at State of Illinois-Department of Human Services
Rodney WoodsRodney Woods
Electrician at State of Illinois-Department of Human ServicesElectrician at State of Illinois-Department of Human Services
Sha-ree Michelle SwallersSha-ree Michelle Swallers
Public Aid Eligibility Assistant at Illinois Department of Human ServicesPublic Aid Eligibility Assistant at Illinois Department of Human Services
Arika BoneArika Bone
Cake Decorator at WalmartCake Decorator at Walmart
Tyler FinkTyler Fink
Human Services Caseworker at State of Illinois Healthcare and Family ServicesHuman Services Caseworker at State of Illinois Healthcare and Family Services