Olivia Estes
Hoosick Falls,NY
Overview
2
2
years of professional experience
Work History
Human Services Case Aide
State of Vermont - Department of Children and Families
10.2025 - Current
- Support children and families through transportation and necessary childcare.
- Gathering information for case files
- Supervised client interaction for contact visits
- Assisted with administrative tasks, including scheduling appointments and managing client communications.
- Participated in case conferences and team meetings to discuss client needs and service delivery.
- Provided transportation assistance for clients to facilitate access to services and appointments.
- Utilized case management software to track client interactions and service delivery metrics effectively.
- Maintained confidential client records and documentation in compliance with HIPPA regulations.
- Provided support to case workers by gathering and analyzing client information to assist in the development of service plans.
SERVER
Kelli’s Tavern
03.2024 - Current
- Providing customer service by promptly addressing guests and ensuring a positive experience.
- Collaborated with kitchen staff to ensure timely and accurate orders.
- Managed cash register while maintaining proper numbers according to sales.
- Assisted in training new staff and enhancing team performance and service standards.
- Developed strong relationships with regular customers, fostering a loyal clientele.
- Coordinated with management to ensure compliance with health and safety regulations.
- Monitored guest satisfaction through feedback and adjusted service as necessary.
Education
Bachelor of Science - Criminal Justice with a Concentration in Criminology and Crime Analysis
Southern New Hampshire University
05.2026
Highschool Diploma -
Hoosick Falls Central School
Hoosick Falls, NY06.2022
Skills
- Documentation Management
- Confidentiality Awareness
- Attention to Detail
- Conflict Resolution
- Team Collaboration
- Customer Service
- Feedback Management
- Relationship Building
- Time Management
- Communication Skills
- Multitasking
- Scheduling
Timeline
Human Services Case Aide
State of Vermont - Department of Children and Families
10.2025 - Current
SERVER
Kelli’s Tavern
03.2024 - Current
Bachelor of Science - Criminal Justice with a Concentration in Criminology and Crime Analysis
Southern New Hampshire University
Highschool Diploma -
Hoosick Falls Central School