Paola Zamorano
Brownsville,TX
Summary
Compassionate professional with experience in providing support to caseworkers and clients. Demonstrated strengths include strong empathetic communication, detailed record-keeping, and adeptness at coordinating services for individuals and families. Successfully ensured client needs were met while adhering to agency regulations and policies.
Overview
12
12
years of professional experience
Work History
Case Aide
Southwest Key Programs- Casa Padre
Brownsville , TX
11.2017 - 03.2025
- Assisted Case Managers with children cases.
- Gathered information from children and uploaded to their file.
- Pictures and belongings were taken and placed in a safe place.
- Collaborated with Case Manager to provide phone calls with authorized family members.
- When children were reunifying we made sure sponsor was contacted vía phone call and provided them with flight information.
Customer Service Representative
Teleperformance USA
Brownsville , TX
08.2016 - 02.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Maximus
Brownsville, TX
07.2013 - 01.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
James Pace High School
Brownsville, TX06-2011
Skills
- Case management
- Documentation management
- Information gathering
- Data entry
- Client communication
- Customer service
- Problem solving
- Communication
- Collaboration and teamwork
Languages
English
Professional
Spanish
Professional
Timeline
Case Aide
Southwest Key Programs- Casa Padre
11.2017 - 03.2025
Customer Service Representative
Teleperformance USA
08.2016 - 02.2017
Customer Service Representative
Maximus
07.2013 - 01.2014
High School Diploma -
James Pace High School
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