Elaina Romanov
Lewiston
Summary
Dedicated and personable individual who thrives in environments that require professionalism, responsibility, and strong communication skills. Known for approaching challenges with maturity, confidence, and attention to detail while building positive relationships with both coworkers and the community. Committed to continuous growth and building a successful future in the legal field.
Overview
5
5
years of professional experience
Work History
Case Aide
Department of Children and Family Services
Lewiston
11.2025 - Current
- Ensured accuracy of records in agency databases and tracking systems to facilitate seamless information retrieval.
- Monitored progress of cases to ensure that deadlines are met.
- Supported caseworkers in organizing and updating client files to enhance case management efficiency.
- Delivered emotional support to clients navigating challenging life transitions, fostering resilience and coping strategies.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Shift lead
Walgreens
07.2023 - 08.2025
- Identified cost-saving opportunities by analyzing operational expenditures and break schedules, contributing to a 10% reduction in labor costs while maintaining high service standards.
- Optimized staffing schedules by analyzing break and productivity patterns, achieving 15% productivity increase and 10% decrease in tardiness.
- Generated monthly reports on employee productivity metrics and attendance patterns to inform scheduling adjustments and reduce overtime costs by 5%.
- Conducted quantitative analysis of inventory trends using an inventory scanning system, reducing shrinkage by 20% and enhancing order fulfillment accuracy by 30% through data-driven inventory management decisions.
Member Service Representative
Martins Point
11.2024 - 03.2025
- Achieved a 94% performance score within the first month, exceeding company benchmarks for customer satisfaction, sales, and compliance.
- Handled 22,000+ calls per month, providing support for seniors with Medicare health insurance inquiries.
- Resolved complex inquiries efficiently, contributing to improved customer retention and satisfaction.
- Processed new Medicare applications and enrollments, verifying documentation and ensuring compliance with CMS regulations.
- Investigated and processed insurance claims for accuracy, directing to appropriate departments for timely resolution.
- Educated members on policy options and benefits, guiding them through complex insurance processes for better understanding.
Security Officer
Platinum Security
11.2022 - 06.2023
- Implemented preventative security measures, reducing security incidents by 97% using CCTV surveillance and risk assessment strategies.
- Conducted incident response analysis, documenting alarm triggers and security breaches to achieve a 98% improvement in response time.
- Monitored and analyzed security breach data to identify high-risk zones and optimize patrol resource allocation, reducing unauthorized access incidents.
- Developed and maintained detailed incident reports to enhance response times for emergency situations.
Assistant Manager
SAS Express
01.2021 - 06.2023
- Analyzed historical delivery data to optimize driver schedules, resulting in a 95% on-time delivery rate and significant fuel cost reduction.
- Negotiated optimal pricing for truck driver loads, leading to a 15% increase in profit margins.
- Reviewed shipment documentation to ensure 100% compliance with regulatory standards, minimizing processing errors by 97%.
- Created financial reports to inform budgeting and enhance cost management decisions.
Education
Associate of Applied Science - Justice Studies
Central Maine Community College
Auburn, ME11-2026
Diploma -
Lewiston High School
LewistonSkills
- Case management
- Claims processing
- Medicare
- Insurance sales
- Customer service
- Client support
- Documentation management
- Risk assessment
- Workforce management
- Team leadership
- Record keeping
- Conflict resolution
- Communication
Timeline
Case Aide
Department of Children and Family Services
11.2025 - Current
Member Service Representative
Martins Point
11.2024 - 03.2025
Shift lead
Walgreens
07.2023 - 08.2025
Security Officer
Platinum Security
11.2022 - 06.2023
Assistant Manager
SAS Express
01.2021 - 06.2023
Associate of Applied Science - Justice Studies
Central Maine Community College
Diploma -
Lewiston High School