Miranda Donnelly

Provided expert knowledge to all virtual representative as a Support Desk manager.

Fostered positive chat morale while assisting customer service representatives as management relief and escalation support. Secured customer loyalty through exceptional customer service. Utilized expert knowledge to offer one call resolution quickly and thoroughly for complex account errors, while creating a positive experience for customers. Met or exceeded monthly customer sales and satisfaction goals. Conducted performance evaluations and provided constructive feedback to employees. Cultivated positive rapport with fellow employees to boost company morale.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Developed and maintained strong relationships with vendors to facilitate timely product delivery. Walked through store areas to identify and proactively resolve issues negatively impacting operations. Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures. Coached sales associates in product specifications, sales incentives, and selling techniques.

Instructed individual and group classes to customize needs and emphasize proper technique and safety. Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage. Collaborated with coaches, students, and administrators to run high-quality program. Promoted stretching, mobility work, and proper form to help athletes safely build strength. Developed and implemented new drills and activities to increase student engagement and growth. Assessed individual student progress and provided feedback to improve technique and performance.