Miranda Elvers
Summary
Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
20
20
years of professional experience
Work History
Branch Manager
OneMain Financial
08.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Complied with regulatory guidelines and requirements.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Kids Care Staff
Crossfit Mongoose
10.2018 - 04.2021
- Supervise and monitor the safety of up to10 children
- Change diapers & manage good hygiene of infants and toddlers
- Patience and self control
- Volunteer/unpaid work
Float Sales and Service Representative II
First Citizens Bank
11.2017 - 04.2018
- Client customer service transactions
- Process traditional teller transactions
- Make sales calls looking for extra products to be offered
- Daily Balancing of Cash drawer
Float Sales and Service Representative, I/II/III
First Citizens Bank
08.2014 - 03.2016
- Client customer service transactions
- Process traditional teller transactions
- Make sale calls looking for extra products to be offered
- Daily balancing of cash drawer
- Opening/closing Client Accounts
Area Supervisor/Cash Office
Kohl's
08.2012 - 08.2014
- Opening/Closing Store
- Preparing daily deposits, cash advances, opening registers
- Verifying deposits and preparing them for cash pick up
- Great customer service while dealing with individual customer needs/complaints
- Leading a team of about10 daily
Jewelry Lead
Wal-Mart
08.2007 - 09.2011
- Maintaining great customer service while promoting sales and establishing familiar relationships with customers
- Putting out daily jewelry delivers
- Keeping a clean and organized back stock and safe
- Calling customers as needed to arrange pickup of special orders & layaway's
Shift Manager
McDonald's
06.2005 - 10.2007
- Responsible for opening/closing restaurant
- Keeping a clean and serve safe work environment
- Preforming daily food safety measurements
- Leading a team of5-8 people daily
- Providing Great Customer Service
- Responsible for doing daily shift deposits and drawer audits
Education
Associates of Science Degree - Human Services
Finger Lakes Community College
Canandaigua, New York12.2009
Honors in Math - undefined
Wayne Central High School
Ontario, New York06.2006
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Team supervision
- Coaching and mentoring
- Relationship building and management
- Client relationship management
- Strong team-builder
- Employee development
Summary of Qualifications
- A.S.S. in Human Services
- Over5 years' experience of providing outstanding customer service
- Self-motivated to succeed in any work place environment
- Very reliable hard worker
Employment Gaps
- April2021-Present: Covid restrictions and moving back to New York
- April2018-October2018: Military move to Okinawa Japan and getting settled.
- September2011-August2012: I stayed home with my daughter for the first year after she was born.
- March2016-November2017: I stayed home with my now2 daughters && went back to work after my oldest daughter had started Kindergarten.
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 6 staff members.
- Successfully closed an average of 100 loans per month.
Timeline
Branch Manager
OneMain Financial
08.2021 - Current
Kids Care Staff
Crossfit Mongoose
10.2018 - 04.2021
Float Sales and Service Representative II
First Citizens Bank
11.2017 - 04.2018
Float Sales and Service Representative, I/II/III
First Citizens Bank
08.2014 - 03.2016
Area Supervisor/Cash Office
Kohl's
08.2012 - 08.2014
Jewelry Lead
Wal-Mart
08.2007 - 09.2011
Shift Manager
McDonald's
06.2005 - 10.2007
Honors in Math - undefined
Wayne Central High School
Associates of Science Degree - Human Services
Finger Lakes Community College
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