Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
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Miranda Gollel

Scottsville,NY

Summary

Dynamic healthcare professional with extensive experience at Rochester Regional Health, excelling in patient scheduling and team leadership. Proven ability to train staff and de-escalate challenging situations while maintaining a positive environment. Proficient in EPIC and known for strong communication and multitasking skills, ensuring efficient operations and patient satisfaction.

Overview

10
10
years of professional experience

Work History

Senior Access Associate

Rochester Regional Health Sleep and Pulmonary Medicine
Rochester, NY
03.2023 - Current
  • Check in/ out patients
  • Answer incoming/ make outgoing calls
  • De-escalate situations that arise
  • Maintain a positive attitude
  • Prioritize daily takes Vs. emergent tasks
  • Help clean up providers schedules
  • Schedule patients
  • Train new employees
  • Actigraphy watch coordinator

Outpatient Access Specialist

University of Rochester Southview Internal Medicine
Rochester, NY
08.2020 - 11.2022
  • Lead other OAS in morning huddles
  • Train new employees
  • Create provider scheduling templates
  • Promote a positive workplace environment for staff and patients
  • Schedule patients and answer phone calls
  • De-escalate aggressive patients
  • Check in/Check out
  • Assist providers in daily needs that may arise

Dental Assistant

Elmwood Dental Group
Rochester, NY
04.2019 - 08.2020
  • Keep sterile environment
  • Maintain a calm but comforting environment for patients
  • Set up and assistant in provider procedures and surgeries

Patient Services Representative

Oak Orchard Health
Brockport, NY
04.2017 - 04.2019
  • Lead other PSR to complete daily tasks and to work together as a team
  • Help other PSR problem solve
  • Check in/out
  • Train new employees
  • De-escalate situations that arise with irritate patients
  • Create staffing schedules
  • Create provider scheduling templates
  • Schedule patients
  • Answer phone calls while still completing daily tasks

CDPAP

Angels in your Home
Webster, NY
02.2015 - 04.2017
  • Lead patients in everyday tasks
  • Maintain a safe work environment for patients
  • Completed day-to-day duties accurately and efficiently

CNA

Rochester Regional Health Edna Tina
Rochester, NY
09.2016 - 04.2017
  • Providing a loving, safe and sanitary environment
  • Communicating with patients and family members providing updates on care
  • Encouraging positive behavior
  • Prioritize emergent situations with normal everyday responsibilities
  • Delegating tasks to other CNA
  • De-escalating situations with residents and family members

Education

New York State Regents Diploma -

Wheatland Chili High School
06.2015

CNA -

Wemoco Career and Technical

Skills

  • E Clinical Works
  • Epic
  • Care Connect
  • Genesis
  • Windows
  • Patterson
  • Solarity
  • Onbase
  • Team leadership
  • Training and mentoring
  • Dependable
  • Delegation
  • Decision making
  • Keyboard skills
  • Computer proficient
  • Strong Communication Skills
  • Organized
  • Very adaptable
  • Flexible
  • Works well with others
  • Works well individually
  • Strong Leadership Skills
  • Punctual
  • Ability to multitask

Projects

  • Actigraphy Watch Coordinating- I have managed this for insominia clinic
  • Training Binder Collaboration- I have led my team in the creation of a training binder for new hires. It has help streamline training new team members

References

  • Janessa Damico- Former Supervisor Elmwood Dental, 585-750-8907
  • Kristin Cosselman- RN BSN, 315-706-7433
  • Carla Peracchia -MD, 585-749-8310
  • Ruhi Sondhi- NP, 585-485-9600

More References Available upon request

Timeline

Senior Access Associate

Rochester Regional Health Sleep and Pulmonary Medicine
03.2023 - Current

Outpatient Access Specialist

University of Rochester Southview Internal Medicine
08.2020 - 11.2022

Dental Assistant

Elmwood Dental Group
04.2019 - 08.2020

Patient Services Representative

Oak Orchard Health
04.2017 - 04.2019

CNA

Rochester Regional Health Edna Tina
09.2016 - 04.2017

CDPAP

Angels in your Home
02.2015 - 04.2017

New York State Regents Diploma -

Wheatland Chili High School

CNA -

Wemoco Career and Technical

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Miranda Gollel