Miranda Grinnell-James
Vancouver,WA
Summary
I am a motivated Team Member eager to contribute to business success. Experienced in responding and acting appropriately to situations that arise, as well as committed to learning and leveraging skills for organizational growth.
Overview
7
7
years of professional experience
Work History
Security Supervisor
Professional Security Consultants
07.2025 - Current
- Supervised dispatch operations to ensure timely response and service delivery.
- Coordinated communication between security personnel and clients for efficient incident management.
- Implemented process improvements that increased response times and reduced operational delays.
- Fostered relationships with law enforcement agencies to streamline coordination during emergency situations.
- Monitored performance metrics to assess team effectiveness and drive continuous improvement initiatives.
- Commonly preforms walk-throughs and check-ins with tenant, establishing high rapport and relations
Dispatch Security Officer
Professional Security Consultants
12.2024 - 07.2025
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Monitored CCTV cameras and alarm systems for security breaches.
Veterinary Assistant
Hearthwood Dog and Cat Vet Clinic
12.2023 - 05.2024
- Collaborated with veterinarian, technicians, and staff regarding the schedule and diagnosis of patients.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Restrained animals using compassionate techniques to prevent harm to pets or staff.
- Collected patient biopsies and blood samples for laboratory analysis.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided customer support to clients, answering questions and addressing concerns.
TSA Agent
Department of Homeland Security
08.2023 - 11.2023
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Performed pat-downs to look for unauthorized materials and weapons.
Delivery Driver
Bakemasters Distribution
07.2023 - 08.2023
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Veterinary Assistant
Banfield Pet Hospital
01.2022 - 07.2023
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Educated clients on post-surgical care and nutrition.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Kept detailed records of animal treatments and medications.
Shift Lead Manager
Eurobake
05.2021 - 01.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Set overall vision and provided team leadership.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Oversaw loading and unloading of packages in warehouse.
Shift Leader
Papa Murphy's
11.2019 - 05.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Associate of Arts - General Studies
Clark College
Vancouver, WAHigh School Diploma -
Henrietta Lacks Health And Bioscience High School
Vancouver, WA06-2020
Skills
- Traffic control
- CCTV monitoring
- Radio communication
- De-escalation techniques
- Stress tolerance
- Security systems
- Team leadership
- Staff management
- Security personnel training
- Staffing and scheduling
Languages
Spanish
Limited Working
Timeline
Security Supervisor
Professional Security Consultants
07.2025 - Current
Dispatch Security Officer
Professional Security Consultants
12.2024 - 07.2025
Veterinary Assistant
Hearthwood Dog and Cat Vet Clinic
12.2023 - 05.2024
TSA Agent
Department of Homeland Security
08.2023 - 11.2023
Delivery Driver
Bakemasters Distribution
07.2023 - 08.2023
Veterinary Assistant
Banfield Pet Hospital
01.2022 - 07.2023
Shift Lead Manager
Eurobake
05.2021 - 01.2022
Shift Leader
Papa Murphy's
11.2019 - 05.2021
Associate of Arts - General Studies
Clark College
High School Diploma -
Henrietta Lacks Health And Bioscience High School