Miranda Haro
Fallbrook,CA
Summary
I am a hardworking individual with 10 years of retail and health care experience working in a pharmacy. I am a team player committed to quality patient care and customer service. I have a very motivational and upbeat nature. Skilled with training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking with excellent communication skills focused on maximizing engagement and satisfaction with both employees and customers.
Overview
15
15
years of professional experience
Work History
Intern
North Coast Physical Therapy
01.2023 - 05.2023
- Organized files and reports.
- Worked on marketing and processed mail
- Shadowed physical therapist during appointments
- Spanish translator
- Cleaned and organized equipment used during sessions
- Kept all rooms and office space cleaned
- Assisted physical therapist when needed
- Set up e-stim or tens pads and machines for patients
- Prepared hot or cold packs for patients
- Called patients when we needed extra information regarding insurances
Assistant Manager/Shift Leader
Walgreens
01.2019 - Current
- Supported staff development and goal attainment by focusing on skill development.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Managed opening procedures, closing procedures, and daily tasks.
- Monitored employee performance and developed improvement plans such as coaching and positive recognition.
- Had hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and conducted meetings for policies and procedures to strengthen operational efficiency.
- Monitored cash intake and deposit records daily.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Supervised team of 15 employees and provided feedback on performance on weekly basis.
- Maintained positive customer relationships by responding quickly to customer needs and concerns.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Cross trained in all departments, such as beauty, photo, and pharmacy.
- In charge of cross training new team members in departments beauty and photo.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Shift Leader
Walgreens
11.2013 - 01.2019
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Two years of overnight manager experience.
- Responsible for training new team members.
- Delegating tasks and supervising
- Cash handling
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Head Babysitter
Relatives
05.2009 - 05.2020
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
Master of Science - Kinesiology
California State University
San Marcos, CA05.2025
Bachelor's Degree - Kinesiology
California State University -San Marcos
San Marcos, CA05.2023
Associate of Arts - Emphasis in Mathematics And Science
Miracosta College
Oceanside, CA05.2021
High School Diploma -
El Camino High School
Oceanside, CA06.2014
Skills
- Customer service
- CPR and first aid certified
- Goals and performance
- Safe equipment demonstrations
- Reading comprehension
- Planning and coordination
- All microsoft software
- Adaptable to new environments
- Product knowledge
- Spanish speaker
- Scheduling
- Leadership skills
- Team building
- Critical thinking
Timeline
Intern
North Coast Physical Therapy
01.2023 - 05.2023
Assistant Manager/Shift Leader
Walgreens
01.2019 - Current
Shift Leader
Walgreens
11.2013 - 01.2019
Head Babysitter
Relatives
05.2009 - 05.2020
Master of Science - Kinesiology
California State University
Bachelor's Degree - Kinesiology
California State University -San Marcos
Associate of Arts - Emphasis in Mathematics And Science
Miracosta College
High School Diploma -
El Camino High School
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