Year of IT Help Desk Experience
Miranda Heaton
IT Service Center Technician
Antelope,CA
Summary
Personable and dedicated IT Service Technician with extensive experience in Help Desk. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and cultivating partnerships.
Overview
1
1
2
2
Years Banking Teller Experience
4
4
Years of post-secondary education
7
7
Years of Customer Service Knowledge
Work History
IT Service Technician
Safe Credit Union
Folsom, CA
2022.10 - Current
- Maintained user accounts in Active Directory and company applications
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Managed inventory of IT assets such as laptops and docking stations.
- Created documentation and procedures for common IT tasks such as troubleshooting steps for various types of problems.
- Tracked service requests through a ticketing system, Service Pro
- Provided Tier 1 IT support to non-technical internal users via telephone and remote access.
Member Service Rep. II, Senior Member Service Rep.
SAFE Credit Union
Citrus Heights
05.2021 - 10.2022
- Processed deposits, withdrawals, loan payments, cash advances and transfers for customers.
- Assisted with new account openings, including verifying customer identity documents.
- Educated customers on bank products such as savings bonds or checking accounts.
- Resolved customer inquiries and complaints in a professional manner.
- Balanced currency, coin and check transactions daily in compliance with established policies and procedures.
Team Member, Shift Lead, Assistant General Manager
Jamba Juice
Antelope
07.2016 - 05.2021
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking, and cleaning the store.
- Collaborated with team members to maximize productivity and efficiency.
Education
High School Diploma -
Center High School
Antelope, CA05.2017
Some College (No Degree) - Cyber Security
Sierra College
Rocklin, CA 01.2020 - Current
Skills
- Problem solver
- Good under stress
- Outstanding customer service
- Can complete tasks efficiently in a timely manner
- Great listener and can follow directions
- Adaptable
- Utilizes resources to answer questions
- System Troubleshooting
- User Support
- Software Installation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
IT Service Technician
Safe Credit Union
2022.10 - Current
Member Service Rep. II, Senior Member Service Rep.
SAFE Credit Union
05.2021 - 10.2022
Some College (No Degree) - Cyber Security
Sierra College
01.2020 - Current
Team Member, Shift Lead, Assistant General Manager
Jamba Juice
07.2016 - 05.2021
High School Diploma -
Center High School
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