Casey Hiatt
Port Richey,FL
Summary
Skilled in electrical troubleshooting and possessing strong interpersonal skills, while significantly enhancing customer satisfaction at Action Towing Inc by effectively managing battery replacements and sales. Working Under G2 Home Services Inc allowed me to hone any technical competencies and demonstrated an exceptional ability to learn and apply new skills, contributing to team success and demonstrating empathetic customer service at 24/7 Intouch. The gap in employment was due to spending a more hands on approach with my child in a homeschool setting. This time was spent improving time management skills, effecting communication and comprehension, as well as personable skills.
Overview
4
4
years of professional experience
Work History
Light Service/Battery Service Technician
Action Towing Inc
02.2020 - 08.2022
- Complete Jobs Assigned in a timely manner managed around 25 calls a day.
- If the call was a jumpstart, Battery would be tested. If it was bad sell them a new one.
- Increased customer satisfaction with timely and effective battery replacements.
- Contributed to overall team success by providing assistance to fellow technicians when needed.
Apprentice
G2 Home Services Inc
05.2019 - 02.2020
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Customer Service Agent
24/7 Intouch
03.2018 - 05.2018
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Managed around 20 plus calls a day.
Education
Some College (No Degree) - AA Transfer Degree
Pasco-Hernando State College
New Port Richey, FLHigh School Diploma -
Hudson High School Adult Education
Hudson, FL02.2012
Skills
- Wiring diagrams
- Electrical Troubleshooting
- Battery Storage
- Battery Replacement
- Interpersonal Skills
- Sales Experience
- Technologically competent
- Empathetic
- Problem solver
- Time management
Timeline
Light Service/Battery Service Technician
Action Towing Inc
02.2020 - 08.2022
Apprentice
G2 Home Services Inc
05.2019 - 02.2020
Customer Service Agent
24/7 Intouch
03.2018 - 05.2018
Some College (No Degree) - AA Transfer Degree
Pasco-Hernando State College
High School Diploma -
Hudson High School Adult Education
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