Miranda Jenkins
Cleveland,TN
Summary
At Morrison's Healthcare, I excelled as a Patient Service Supervisor, enhancing patient satisfaction and office efficiency through effective problem-solving and team management. My expertise in patient confidentiality and team building, coupled with a knack for implementing innovative procedures, significantly contributed to our welcoming and efficient service environment.
Overview
6
6
years of professional experience
Work History
Patient Service Supervisor
Morrison's Healthcare
03.2018 - Current
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management.
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
Education
Walker Valley High School
Cleveland, TN2006
Skills
- Effective problem solving
- Patient confidentiality
- Team Management
- Team building
Timeline
Patient Service Supervisor
Morrison's Healthcare
03.2018 - Current
Walker Valley High School
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