MIRANDA KAY GUINN
Indianapolis,IN
Summary
Dynamic General Manager with proven success in team leadership within the hotel industry. Expertise in group sales, payroll management, and optimizing rates and availability. Strong background in customer service, personnel training, and quality control. Demonstrated ability in critical thinking and effective decision-making to enhance operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Caregiver
Brotherly Love
Indianapolis, Indiana
03.2024 - Current
- Assisted clients with daily living activities and personal care tasks.
- Maintained a safe and clean environment for all residents and staff.
- Supported mobility by helping clients move safely within their living spaces.
- Prepared nutritious meals following dietary guidelines for residents.
- Engaged clients in social activities to promote mental well-being and companionship.
General Manager
Fortune Circle LLC
Chicago, Illinois
02.2019 - 06.2024
- Developed and implemented effective operational strategies for team performance.
- Managed daily operations and staff coordination at Fortune Circle LLC.
- Oversaw budgeting and resource allocation for various departmental needs.
- Facilitated communication between departments to enhance workflow efficiency.
- Trained new employees on company procedures and best practices effectively.
- Organized team meetings to discuss goals, challenges, and improvements regularly.
Secretary
Steel Services Inc.
Indianapolis, In
06.2019 - 09.2019
- I was assigned to a secretary/accounts payable position at Steel Services Inc. through office team.
- My job duties consisted of answering the phones and referring calls, filling important documents, payroll for the Steel Services Staff, Scheduling Meetings, opening and distributing mail, keeping documents up to date and viewing and responding to all emails.
Front Desk Clerk
LaQuinta Inn & Suites
Plainfield, In
08.2018 - 03.2019
- I operated the front desk for the hotel.
- My job duties consisted of checking guests in and out of the hotel, answering phones, making reservations, assigning housekeepers to clean the rooms, setting up the breakfast area as well as maintaining it and closing it down, I also assisted the hotel with the group bookings and assuring that they were set up correctly for the billing process, as well as correcting billing errors for all guests when needed.
General Manager
Ramada Indianapolis Airport
Indianapolis, In
01.2014 - 02.2018
- I managed 32 staff members, my job duties consisted of scheduling, managing staff, ordering of supplies, group sales, rate management, payroll and accounts payable and receivable.
- Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
- Explain goals, policies, or procedures to staff members.
Kitchen Manager
Good Ol' Days Restaurant
New Baden, IL
05.2012 - 12.2013
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Executive Housekeeper
Holiday Inn Express Evansville - West
Evansville, IN
11.2009 - 09.2012
- Plan and prepare employee work schedules.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Investigate complaints about service and equipment, and take corrective action.
General Manager
Fortune Cir
Education
High School Diploma - basic
Emmerich Manual High School
Indianapolis, IN05.2000
Skills
- Group sales and administration
- Payroll management
- Rates and availability analysis
- Written communication
- Customer service excellence
- Staff orientation and training
- Management and leadership
- Critical thinking and judgment
- Decision making strategies
- Performance monitoring
- Personnel management and human resources
- Educating and training methodologies
- Quality control processes
- Daily living activities assistance
Summary
General Manager, Accomplished and energetic General Manager with a solid history of achievement in Team Leadership in the Hotel Industry., Group Sales, Payroll, Rates and Availability managing, Writing Customers and Personal Services, Orientation Administration and Management, Critical Thinking, Judgment and Decision Making, Monitoring Personnel and Human Resources, Educating and Training, Quality Control
Timeline
Caregiver
Brotherly Love
03.2024 - Current
Secretary
Steel Services Inc.
06.2019 - 09.2019
General Manager
Fortune Circle LLC
02.2019 - 06.2024
Front Desk Clerk
LaQuinta Inn & Suites
08.2018 - 03.2019
General Manager
Ramada Indianapolis Airport
01.2014 - 02.2018
Kitchen Manager
Good Ol' Days Restaurant
05.2012 - 12.2013
Executive Housekeeper
Holiday Inn Express Evansville - West
11.2009 - 09.2012
General Manager
Fortune Cir
High School Diploma - basic
Emmerich Manual High School