Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Miranda Kelley

Abilene

Summary

Proven expertise in customer service and POS software, demonstrated through dynamic roles at Miguel's Restaurant and Red Lobster. Excelled in team collaboration and multitasking, enhancing customer satisfaction and operational efficiency. Achieved seamless management of high-pressure situations, ensuring positive guest experiences.

Overview

2
2
years of professional experience

Work History

Host/ Togo

Miguelsrestaurant
06.2024 - 01.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Answered phone calls to take orders, give information and document reservations.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Host/ Togo

Red Lobster
04.2023 - 06.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

High School Diploma -

Abilene Highshcool
Abilene, TX
05-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • POS software
  • Telephone reception

Interests

  • Gym Workouts
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Yoga
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Pilates
  • Cooking
  • Baking
  • Volunteering

Timeline

Host/ Togo

Miguelsrestaurant
06.2024 - 01.2025

Host/ Togo

Red Lobster
04.2023 - 06.2024

High School Diploma -

Abilene Highshcool

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Miranda Kelley