Miranda Lassiter
Aulander,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
College & Career Readiness Director
Roanoke Chowan Community College
09.2023 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Raised property accuracy and accountability by creating new automated tracking method.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Workforce Specialist
Choanoke Area Development Association, INC (CADA)
02.2020 - Current
- Arrange meaningful education work experience and provide counseling and other supportive services for participants
- Determine eligibility, provide comprehensive guidance & counseling, and supportive services
- Coordinate work experience and education experience
- Coordinate youth services as defined in the Workforce Innovation Opportunity Act, to help participants obtain and maintain employment and achieve self-sufficiency.
Independent Contractor- Outreach and Enrollment Specialist NCEB
MAXIMUS
09.2019 - 11.2019
- Conducts field outreach activities, facilitate statewide communication with regards to outreach, special needs enrollment, and field enrollment activities
- Assist in the enrollment of NC Medicaid Managed Care, conduct Choice Counseling
- Represent the NC Enrollment Broker in community outreach events by educating the target audience regarding the NC EB's role.
Patient Account Representative
Roanoke Chowan Community Health Center
07.2017 - 06.2019
- Meet new patients, and present services offered by RCCHC, process registration forms and all necessary paperwork with patients, process sliding fee applications, update and maintain patient account information, verify insurance and demographic information, contact 'No show' patients, and get them rescheduled, balance batch daily reports, answer phone calls
- Other duties as needed.
Patient Access Representative
Vidant Roanoke-Chowan Hospital
09.2016 - 07.2017
- Ensures that all patients are registered according to hospital policy and procedure
- Verify insurance at time of Outpatient Services if not approved prior to date of service
- Completes Medicare Rights on all Medicare Patients
- Collect co pays and deductibles when appropriate
- Other duties as needed.
Grader/Packer
Perdue Farms
09.2006 - 09.2016
- Grade and sort products according to factors such as color, species, length, width, appearance, feel, smell, and quality to ensure correct processing and usage
- Place products in containers according to grade and mark grades on containers
- Record grade or identification numbers on tags or on shipping, receiving, or sales sheets.
Education
Master of Science in Human Services - Human Services-Family and Community Services
Purdue Global University
Lafayette, IN02.2020
Bachelor of Science in Health Care Administration - Health Care Administration
University of Phoenix
Phoenix, AZ08.2012
Associates in Business -
University of Phoenix
Phoenix, AZHigh School Diploma -
Hertford County High School
Ahoskie, NC06.2005
Skills
- Organizational Development
- Hiring and Retention
- Department Oversight
- People Management
- Schedule Management
- Staff Scheduling
- Organizational Structuring
- Training Management
- Teamwork and Collaboration
- Strategic Planning
- Creativity and Innovation
- Staff Development
- Effective leader
- Team Leadership
- Decision-Making
- Recruitment
- Financial Oversight
- Quality Assurance
Certification
- Notary Public, Hertford County Notary, 05/2022, 05/2027
- Triple P Provider (Level 3) Certified, 08/2022
References
- Olivia Taylor, Professional, 252-209-1204
- Stephanie Brown Cherry, Professional, 252-209-5876
- Melba Valentine, Personal, 252-209-7127
Timeline
College & Career Readiness Director
Roanoke Chowan Community College
09.2023 - Current
Workforce Specialist
Choanoke Area Development Association, INC (CADA)
02.2020 - Current
Independent Contractor- Outreach and Enrollment Specialist NCEB
MAXIMUS
09.2019 - 11.2019
Patient Account Representative
Roanoke Chowan Community Health Center
07.2017 - 06.2019
Patient Access Representative
Vidant Roanoke-Chowan Hospital
09.2016 - 07.2017
Grader/Packer
Perdue Farms
09.2006 - 09.2016
Master of Science in Human Services - Human Services-Family and Community Services
Purdue Global University
Bachelor of Science in Health Care Administration - Health Care Administration
University of Phoenix
Associates in Business -
University of Phoenix
High School Diploma -
Hertford County High School