Miranda Lee Ballmer
Columbus,OH
Summary
Dynamic retail leader with over 10 years of experience driving store success, enhancing team performance, and delivering exceptional customer experiences. Expertise in store operations, team development, merchandising, and sales growth fuels a passion for cultivating vibrant and engaging in-store environments. Proven track record of building high-performing teams and optimizing store performance in fast-paced retail settings demonstrates a commitment to achieving outstanding results. Ready to leverage leadership skills and innovative strategies in a Store Manager role in Columbus Ohio.
Overview
12
12
years of professional experience
Work History
Store General Manager
Youngstown Clothing Company
Niles, OH
06.2024 - Current
- Opened and launched a new retail location, managing hiring, onboarding, training, and daily operations.
- Built a high-performing team, conducting performance reviews, coaching, and development plans to maximize engagement and retention.
- Oversaw cash handling, financial reporting, and inventory control, ensuring operational accuracy and efficiency.
- Address employee and customer concerns professionally to maintain a positive store culture.
- Supported marketing initiatives and community engagement to strengthen brand presence and customer loyalty.
Store Associate
Youngstown Clothing Company
Boardman, OH
11.2021 - 08.2024
- Delivered exceptional customer service, driving repeat business and maintaining high satisfaction scores.
- Assisted with daily store operations, including transactions, inventory, and reporting.
- Collaborated with leadership on marketing campaigns and community events, enhancing store visibility.
Case Manager
Direction Home of Eastern Ohio
Youngstown, OH
07.2019 - 11.2021
- Conducted assessments and developed person-centered service plans, coordinating with providers while maintaining compliance.
- Managed and analyzed data to support operational decisions, using Excel and reporting tools.
Hospitality Staff / Corporate Travel Trainer
Texas Roadhouse
Niles, OH
10.2013 - 07.2019
- Selected as Corporate Trainer for nationwide store openings, designing and leading onboarding programs for 20+ employees.
- Mentored team members to enforce service standards and operational best practices, earning Trainer of the Year recognition.
- Supported leadership in employee development, retention, and performance improvement.
Education
Master of Human Resource Management -
Walden University
01-2024
Bachelor of Social Work - undefined
Youngstown State University
01-2018
Skills
- Store Operations & Leadership
- Team Recruitment, Training & Development
- Sales Growth & Customer Experience
- Inventory & Merchandising Management
- Performance Coaching & Employee Engagement
- Visual Merchandising & Trend Implementation
- Cash Handling & Financial Reporting
- Community & Social Media Engagement
- Data Tracking & Reporting (Excel)
Timeline
Store General Manager
Youngstown Clothing Company
06.2024 - Current
Store Associate
Youngstown Clothing Company
11.2021 - 08.2024
Case Manager
Direction Home of Eastern Ohio
07.2019 - 11.2021
Hospitality Staff / Corporate Travel Trainer
Texas Roadhouse
10.2013 - 07.2019
Bachelor of Social Work - undefined
Youngstown State University
Master of Human Resource Management -
Walden University