Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Lightner

Cranberry Township,Pennsylvania

Summary

Motivated undergraduate student nearing graduation with a strong interest in pursuing a career in Industrial-Organizational Psychology. Equipped with a diverse academic background in psychology and business, complemented by hands-on experiential learning opportunities. Strong analytical, communication, and problem-solving skills, interested in optimizing workplace dynamics, enhancing employee development, and improving organizational effectiveness.

Overview

5
5
years of professional experience

Work History

Intern

The Fmrt Group
Winston-Salem, NC
08.2024 - 12.2024
  • Partnered with a team member to develop the BRAINS 2.0 pre-employment assessment for evaluating candidates in safety-sensitive roles.
  • Worked across multiple departments, including research, client services, and medical services, developing strong communication and collaboration skills, and actively coordinating with colleagues to ensure all components of a task were complete.
  • Maintained ongoing communication with law enforcement leaders concerning psychological and medical assessments.

Lead Server

Waffles INCaffeinated
Pittsburgh, PA
05.2023 - 12.2024
  • Earned recognition for exemplary service with advancement to Lead Server role.
  • Trained and mentored new hires, maintaining alignment with company standards.
  • Managed closing tasks to improve operational efficiency and ensure a positive guest experience.

Sales Associate

The UPS Store Inc.
High Point, NC
01.2024 - 05.2024
  • Strengthened organizational abilities through outstanding customer service.
  • Facilitated resolution of conflicts to uphold customer satisfaction.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Preloader

UPS
Pittsburgh, PA
06.2020 - 12.2023
  • Collaborated with team members to accurately scan and load over 500 packages per shift, with 100% precision.
  • Maintained compliance with OSHA safety standards, ensuring a safe and efficient working environment.

Sales Associate

Dicks Sporing Goods
Cranberry Township, PA
08.2019 - 05.2020
  • Collaborated in maintaining a high standard of customer service through product assistance.
  • Strengthened collaboration among team members to maintain workflow efficiency.
  • Led the newly established soccer department in the store.

Education

Bachelor of Science - Psychology

High Point University
High Point, NC
05-2025

Skills

  • MS Office
  • Detail-Oriented
  • Coachable
  • Adaptability
  • Conflict Resolution
  • Teamwork and collaboration
  • Research and analysis
  • Punctual and reliable

Timeline

Intern

The Fmrt Group
08.2024 - 12.2024

Sales Associate

The UPS Store Inc.
01.2024 - 05.2024

Lead Server

Waffles INCaffeinated
05.2023 - 12.2024

Preloader

UPS
06.2020 - 12.2023

Sales Associate

Dicks Sporing Goods
08.2019 - 05.2020

Bachelor of Science - Psychology

High Point University
Miranda Lightner