Miranda Lopez
Sacramento,CA
Summary
Experienced retail and food-service team leader with a passion for delivering exceptional customer experiences and supporting team success. Brings a collaborative, hands-on leadership style, strong interpersonal skills, and a commitment to creating welcoming, efficient, and positive work environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Manager
McDonald's
08.2023 - 01.2025
- Supervised and supported the team of about 8 employees during busy restaurant shifts, directing daily operations and keeping workflow efficient.
- Assigned duties and stationed employees based on operational priorities, maintaining coverage and consistent service during peak hours.
- Coordinated employee breaks, workstation coverage, and shift duties to ensure productivity and minimize service interruptions.
- Trained new employees on restaurant procedures, customer service expectations, and operational standards, and offering support to build confidence and job skills.
- Guided team members through operational issues, fostering clear communication and collaboration.
- Reinforced food safety, sanitation, and customer service standards to create a safe, organized, and welcoming restaurant environment.
Courtesy Clerk
BelAir
05.2022 - 08.2023
- Assisted customers with requests to enhance service quality during busy store hours.
- Collaborated with front-end team to streamline operations and ensure positive customer experiences.
- Maintained clean, safe, organized work areas, adhering to established store procedures for improved customer satisfaction.
Team Lead
Footlocker
01.2025 - Current
- Lead and coordinate daily team activities by delegating responsibilities, assigning work areas, and communicating shift priorities to maintain efficient store operations.
- Direct daily workflow by assigning tasks, communicating expectations, and supporting coworkers during high-volume shifts.
- Train and coach new employees on store procedures, customer service expectations, and daily responsibilities, providing guidance to support skill development.
- Support positive, collaborative team environment by helping coworkers, answering questions, and offering guidance to solve daily challenges.
- Deliver personalized customer service by recommending products, retrieving merchandise, and processing transactions accurately during busy periods.
- Count and reconcile cash drawers at end of shifts, maintaining accuracy and accountability while following cash-handling procedures.
Education
High School Diploma -
Rosemont High School
Sacramento, CA06-2024
Bachelor of Science in Health Sciences
California State University, Sacramento
Sacramento, CA05-2028
Volunteer Experience
Food Vendor / Cashier Volunteer
My Lumpia Lady — Sacramento, CA | 2022 - Current
- Provide friendly and efficient customer service in high-volume food-service environments.
- Operate cash registers and accurately process cash and electronic payments.
- Take customer orders, answer questions, and ensure orders are prepared and communicated accurately.
- Assist multiple customers efficiently while maintaining a positive and welcoming experience during busy periods.
- Collaborate with team members to maintain an organized, clean, and welcoming service area.
- Assist with setup and cleanup while following food-safety and cleanliness standards.
Certification
- CPR Certified
- First Aid Certified
Timeline
Team Lead
Footlocker
01.2025 - Current
Shift Manager
McDonald's
08.2023 - 01.2025
Courtesy Clerk
BelAir
05.2022 - 08.2023
Bachelor of Science in Health Sciences
California State University, Sacramento
High School Diploma -
Rosemont High School