Miranda Malone
San Antonio,USA
Summary
Personable and dedicated customer service representative with extensive industry experience, known for fostering strong client relationships and enhancing customer satisfaction. Solid team player with a positive attitude, consistently demonstrating the ability to connect with members and understand their needs. Motivated to contribute to company success through effective communication and problem-solving skills. Articulate, enthusiastic, and results-oriented, driven by a passion for building relationships, cultivating partnerships, and supporting business growth.
Overview
14
14
years of professional experience
Work History
Matrix Engagement Specialist/Team Leader
CareNet Health
09.2024 - Current
- Facilitated outstanding customer experiences through proactive communication and resolution of issues.
- Managed escalated issues with a focus on empathy, while strictly following established company protocols.
- Developed and executed operational procedures aimed at enhancing workflow efficiency.
- Supervised extensive +200 outbound call activities, focusing on improving customer contact and communication.
- Provided strategic guidance and mentorship to new hires, fostering knowledge of diverse company programs.
Household Operations Manager (Career Break)
Self-employeed
08.2015 - 09.2024
- Managed complex schedules and logistics with zero missed critical appointments.
- Oversaw household budgeting and bill management with 100% on-time payments.
- Developed organization, prioritization, and problem-solving skills transferable to leadership roles.
Server
IHOP
07.2014 - 08.2015
- Delivered high-quality customer service in a fast-paced environment.
- Assisted with training new employees to improve service consistency.
- Maintained accurate POS transactions and order fulfillment.
- Supported needs of 10+ tables, wait staff who attended to specific needs of countless customers daily for IHOP restaurant with social relevancy and intentionality.
Server Trainer
Pizza Hut
07.2012 - 07.2014
- Trained and coached new hires on service standards and efficiency.
- Supported daily operations and shift coverage during peak hours.
- Motivated team members to meet service and performance expectations.
- Trained and mentored 10 new personnel hired to fulfill various roles.
Education
High School Diploma -
Aledo High School
Aledo, TX06-2015
Skills
- Interdepartmental collaboration
- Engaged listening
- Accurate data entry
- Team leadership
- Effective communication in customer service
Timeline
Matrix Engagement Specialist/Team Leader
CareNet Health
09.2024 - Current
Household Operations Manager (Career Break)
Self-employeed
08.2015 - 09.2024
Server
IHOP
07.2014 - 08.2015
Server Trainer
Pizza Hut
07.2012 - 07.2014
High School Diploma -
Aledo High School