Miranda Malone
San Antonio
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Matrix Engagement specialist/Team Leader
CareNet Health
San Antonio
09.2024 - Current
- Analyzed engagement data to assess effectiveness of strategies and identify areas for improvement.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Handled escalated complaints with empathy while maintaining company policies..
- Implemented operational procedures to enhance workflow efficiency.
- Conducted regular team meetings to discuss updates and share best practices.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Household Operations Manager (Career Break)
Fort Walton Beach
08.2015 - 09.2024
- Managed complex schedules and logistics with zero missed critical appointments.
- Oversaw household budgeting and bill management with 100% on-time payments.
- Developed organization, prioritization, and problem-solving skills transferable to leadership roles.
Server
IHOP
Weatherford
07.2014 - 08.2015
- Delivered high-quality customer service in a fast-paced environment.
- Assisted with training new employees to improve service consistency.
- Maintained accurate POS transactions and order fulfillment.
Server Trainer
Pizza Hut
Weatherford
07.2012 - 07.2014
- Trained and coached new hires on service standards and efficiency.
- Supported daily operations and shift coverage during peak hours.
- Motivated team members to meet service and performance expectations.
Education
High School -
Aledo High School
Aledo, TXSkills
- Workflow optimization
- Call management
- Operational procedures
- Complaint resolution
- Customer service
- Data analysis
- Team leadership
- Scheduling efficiency
- Effective communication
Middle Initial
M
Timeline
Matrix Engagement specialist/Team Leader
CareNet Health
09.2024 - Current
Household Operations Manager (Career Break)
08.2015 - 09.2024
Server
IHOP
07.2014 - 08.2015
Server Trainer
Pizza Hut
07.2012 - 07.2014
High School -
Aledo High School