Ethan Mendiola-Bain
Austin
Summary
Experienced Team Leader specializing in service and engagement, with a focus on visual merchandising and optimizing workflows. Proven track record of improving customer satisfaction and driving sales through teamwork and strategic problem resolution.
Overview
7
7
years of professional experience
Work History
Service and Engagement Team Leader
Target
Georgetown
02.2025 - Current
- Supervised team members to ensure efficient store operations.
- Coordinated merchandise presentations to enhance the shopping experience and drive our sales to surpass sales goals.
- Maintained a positive work environment that promoted collaboration between team members and across departments.
- Partner with out of store vendors to help assess store needs domestic and globally.
- Delegated tasks to team members to optimize group productivity and complete daily goals.
- Resolved customer inquiries and concerns in-store and through outlook with professionalism and care.
- Revise team schedules to optimize coverage during peak hours and comply with corporate hours delegation.
Guest Service Advocate
Target
Georgetown
08.2023 - 02.2025
- Trained new staff on customer service protocols and best practices.
- Communicated my peer-to-peer connection to our leader so we could execute an efficient work flow.
- Developed strategies with our department leader for improving overall efficiency of the department's workflow.
- Collaborated with team members to enhance customer experience and satisfaction.
Service and Engagement Team Member
Target
Harker Heights
06.2021 - 08.2023
- Delivered exceptional service by assisting customers with product inquiries.
- Managed online orders and ensured timely fulfillment for customer satisfaction.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to uphold store cleanliness and organization.
- Participated in team meetings to strategize on sales goals and store initiatives.
Designer Handbag Sales Associate
Dillard's
Temple
09.2020 - 06.2021
- Guided customers in selecting designer handbags tailored to personal style and needs.
- Participated in training sessions to stay updated on product knowledge and trends.
- Maintained product displays to create an inviting shopping atmosphere.
- Processed transactions efficiently using point-of-sale systems.
- Informed customers about handbag features, materials, and maintenance guidelines.
Stylist Sales Associate
Urban Oufitters
Houston
05.2019 - 10.2020
- Provided expert assistance with styling options and product selections for customers.
- Maintained high visual standards and organized merchandise displays effectively.
- Managed inventory levels, restocking items throughout day to ensure availability.
- Addressed customer inquiries and resolved issues promptly and professionally.
Education
Some College (No Degree) - Business And Managerial Economics
University of Mary Hardin-Baylor
Belton, TXSkills
- Team leadership
- Visual merchandising
- Leading team meetings
- Sales coordination
- Store operations
- Workflow optimization
Timeline
Service and Engagement Team Leader
Target
02.2025 - Current
Guest Service Advocate
Target
08.2023 - 02.2025
Service and Engagement Team Member
Target
06.2021 - 08.2023
Designer Handbag Sales Associate
Dillard's
09.2020 - 06.2021
Stylist Sales Associate
Urban Oufitters
05.2019 - 10.2020
Some College (No Degree) - Business And Managerial Economics
University of Mary Hardin-Baylor