Shannon Davis
Lorain,OH
Summary
Dependable professional with a strong record in process improvement and workflow optimization. Proven ability to manage multiple tasks in fast-paced environments while maintaining high-quality standards. Demonstrates exceptional attention to detail and proactive problem-solving skills. Highly adaptable and motivated to tackle new challenges effectively.
Overview
2
2
years of professional experience
Work History
Service and Engagement Team Leader
Target
Amherst, Ohio
08.2025 - Current
- Communicated with management regarding team performance and challenges.
- Monitored workflow to ensure efficiency and adherence to guidelines.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated schedules and assigned tasks to team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Delegated daily tasks to team members to optimize group productivity.
Guest Advocate/Fulfillment Expert
Target
Amherst, Ohio
05.2023 - 08.2025
- Assisted guests with inquiries and provided information about store offerings.
- Demonstrated product knowledge to assist guests in making informed decisions.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Assisted other departments when needed to maintain efficient operations.
- Resolved guest complaints promptly and effectively to enhance satisfaction.
Education
Bachelor of Arts - Communication Studies
Cleveland State University
Cleveland, OH08-2025
Skills
- Effective communication
- Team leadership
- Workflow optimization
- Time management
- Teamwork and collaboration
- Data analysis
Accomplishments
- Magna Cum Laude
- Levin College of Public Affairs and Education Scholarship
- Western Reserve Society Sons of the American Revolution Good Citizenship Award for Dependability, Cooperation, Leadership, Patriotism, and Clean Speech ad Habits
- Phi Mu Fraternity, Cleveland State University - Vice President of Committees and Panhellenic Delegate
Affiliations
- Phi Mu Fraternity
- Order of Omega
- Alpha Lambda Delta
Timeline
Service and Engagement Team Leader
Target
08.2025 - Current
Guest Advocate/Fulfillment Expert
Target
05.2023 - 08.2025
Bachelor of Arts - Communication Studies
Cleveland State University