Sydney Hough
Denver,CO
Summary
Results-oriented Team Leader dedicated to enhancing employee satisfaction and business success. Big-picture-focused with excellence in communicating goals and vision to succeed.
Overview
6
6
years of professional experience
Work History
Service and Engagement Team Leader
Target
11.2022 - Current
- Optimize check lanes, self-checkouts, guest services, and order pick-up services to support business needs of the top Target in the nation in sales.
- Enhance team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increase customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Specialty Sales Team Leader
Target
11.2021 - 11.2022
- Onboarded and trained new leaders in the district for specialty sales roles.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Style Team Leader
Target
02.2020 - 11.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Assistant Manager
Good American - Pop up shop
04.2019 - 01.2020
- Oversaw customer relationship management and engagement, resulting in building brand loyalty with more than 2,000 new clients.
- Managed recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maximized store sales and profits through effective merchandising, marketing, and inventory management.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Commission Sales Associate
Nordstrom - Mall of America
08.2017 - 04.2019
- Set and achieved sales goals of $25,000 per pay period.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific-product promotions.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
Bachelor of Arts - Business
Saint Paul College
St. Paul, MN05.2026
Skills
- Quality improvement
- Problem-solving
- Coaching and mentoring
- Strategic planning
- Effective communication
- Delegation skills
- Relationship building
- Performance management
- Issue resolution
- Key performance indicators (KPIs)
- Documentation and reporting
- Proficient in Microsoft Word, Excel, PowerPoint, Zoom, Google Doc
Accomplishments
- Received Top Leading Manager Award in 2021, Target.
- 1 store sales: Nordstrom Reward Credit Accounts, Nordstrom.
- 1 store sales: produced 20% of total stores sales, Good American.
- Awarded Engagement Champion for increasing team member morale and culture at Target.
Timeline
Service and Engagement Team Leader
Target
11.2022 - Current
Specialty Sales Team Leader
Target
11.2021 - 11.2022
Style Team Leader
Target
02.2020 - 11.2021
Assistant Manager
Good American - Pop up shop
04.2019 - 01.2020
Commission Sales Associate
Nordstrom - Mall of America
08.2017 - 04.2019
Bachelor of Arts - Business
Saint Paul College
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