Chaney Hicks
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
Work History
Service and Engagement Team Leader
Target
08.2020 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Barista
Books-A-Million
02.2020 - 08.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Head Hostess
Mugshots
09.2019 - 11.2019
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Barista
Starbucks
04.2019 - 09.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Key Manager
Outback Steakhouse
07.2016 - 04.2019
- Increased customer satisfaction by implementing efficient inventory management strategies.
- Doubled sales in takeaway by increasing customer satisfaction and creating repeat customers.
- Streamlined office operations for improved workflow and productivity, reducing wasted time and resources.
- Coordinated with cross-functional teams to ensure timely completion of key projects, resulting in successful product launches.
- Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
Temporary Office Assistant
Nextran Truck Center
06.2015 - 07.2015
- Expedited document processing with accurate data entry and timely filing.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Education
High School Diploma -
Jefferson County International Baccalaureate
Irondale, AL05.2017
Skills
- Documentation and Reporting
- Complaint Resolution
- Mentoring
- Quality Improvement
- Team Supervision
- Daily Workflow Improvement
- Conflict Resolution
- Medical Terminology
- Appointment Scheduling
- Telephone Etiquette
Timeline
Service and Engagement Team Leader
Target
08.2020 - Current
Barista
Books-A-Million
02.2020 - 08.2020
Head Hostess
Mugshots
09.2019 - 11.2019
Barista
Starbucks
04.2019 - 09.2019
Key Manager
Outback Steakhouse
07.2016 - 04.2019
Temporary Office Assistant
Nextran Truck Center
06.2015 - 07.2015
High School Diploma -
Jefferson County International Baccalaureate
Similar Profiles
Jonathon ZinkowichJonathon Zinkowich
Apparel Sales Associate at TargetApparel Sales Associate at Target
Isaac VondraIsaac Vondra
Closing Expert / Fulfillment & Front-End at TargetClosing Expert / Fulfillment & Front-End at Target
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Alexis DrennenAlexis Drennen
Service and Engagement Team Leader at TargetService and Engagement Team Leader at Target