Miranda Mixon
Jacksonville,FL
Summary
Results-driven operations and people leader with extensive experience managing high-performing teams across retail, hospitality, and corporate environments. Skilled in talent acquisition, employee development, and retention strategies, with a proven track record of reducing turnover and boosting team morale. Adept at overseeing complex operations, including cash handling, inventory management, scheduling, compliance, and sanitation programs. Experienced in driving sales, optimizing labor and operational efficiency, and contributing to profitability and EBITDA growth. Strong project management and event leadership skills, including vendor coordination, budgeting, and executing large-scale events. Recognized for building cohesive teams, implementing process improvements, and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AP & Food Safety- Pest & Sanitation Specialist II
The Winn Dixie Company
Jacksonville, FL
06.2024 - Current
- Managed company-wide Integrated Pest Management and Sanitation Programs for all stores (300+ locations).
- Developed and implemented SOP's supporting cleanliness and sanitation standards in compliance with Federal and State Health Regulations (DOA, FDA, USDA, OSHA).
- Conducted routine internal inspections to identify areas for improvement in Food Safety, Pest Control, and Sanitation practices.
- Managed contracts, service agreements, billing, and performance evaluations of third-party vendors (Rentokil, Diversey, Safe Haven & Facilities Maintenance teams).
- Monitored and analyzed trend data to mitigate risk and support actionable improvements for compliance and operational success reducing .
Customer Service Manager
The Winn Dixie Company
Jacksonville, FL
12.2018 - 06.2024
- Led and supervised a team of 80+ associates, driving performance, accountability and customer satisfaction in a high-volume, retail environment.
- Interviewed, onboarded, and trained all new team members.
- Developed and maintained staff schedules to ensure optimal coverage and labor efficiency.
- Responsible for daily cash operations, including deposits, reconciliation, and loss prevention controls.
- Resolved escalated customer concerns while maintaining positive customer relationships.
- Conducted performance evaluations and provided actionable feedback to drive individual growth.
- Fostered a positive team culture that improved morale, engagement, retention, and overall performance.
Assistant Manager
Fuzzy Taco Shop
Mobile, AL
01.2017 - 12.2018
- Managed front-of-house operations, ensuring efficient service flow and elevated guest experience.
- Directed bar operations and all in-house special and private events.
- Managed the catering services, overseeing event execution, service and food quality, and client satisfaction.
- Oversaw inventory management, reducing waste and controlling food and beverage costs.
- Oversaw hiring, onboarding, and training of new team members.
- Developed and maintained staff scheduling to ensure service coverage, while optimizing labor costs.
Shift Supervisor
Plato's Closet
Hattiesburg, MS
08.2015 - 01.2017
- Supervised daily store operations, ensuring compliance with company standards, and customer service expectations,
- Managed cash handling procedures, including daily reconciliation and bank deposits, maintaining financial accuracy.
- Evaluated and purchased resale clothing and merchandise based on brand standards, condition, and market demand.
- Maintained inventory controls to optimize stock levels and support sales performance.
- Prepared daily sales and operational reports to support management decision making.
Education
Bachelor of Arts - Music Business
The University of Mississippi
Hattiesburg, MS01-2017
Skills
Leadership & Team Management
- Team Leadership (80 employees)
- Recruiting, Hiring, & Onboarding
- Training & Development
- Performance Coaching & Evaluations
- Retention & Turnover Reduction
Operations & Project Management
- Workforce Planning & Scheduling
- Event Planning & Coordination
- Front-of-House & Bar Management
- Catering Management
- Process & SOP Implementation
Financial Management & Reporting
- Cash Handling & Reconciliation
- Budget & Labor Cost Management
- Sales & Profit Contribution / EBITDA Awareness
- Inventory & Shrink Management
Compliance & Safety
- Integrated Pest & Sanitation Program Management
- Health, Safety & EHS Standards
Retail & Customer-Facing Skills
- Resale Inventory Purchasing & Merchandising
- Trend Analysis & Product Evaluation
- Upselling & Revenue Growth Strategies
Technology & Tools
- Social Media Marketing & Promotions
- POS Systems & Reporting
- Microsoft Excel / Google Sheets / Power Point / Reporting Tools
Certification
- ServSafe Manager
Timeline
AP & Food Safety- Pest & Sanitation Specialist II
The Winn Dixie Company
06.2024 - Current
Customer Service Manager
The Winn Dixie Company
12.2018 - 06.2024
Assistant Manager
Fuzzy Taco Shop
01.2017 - 12.2018
Shift Supervisor
Plato's Closet
08.2015 - 01.2017
Bachelor of Arts - Music Business
The University of Mississippi