Miranda Moffett
Whitneyville ,ME
Summary
Dynamic Branch Manager at Downeast Credit Union with a proven track record in enhancing customer satisfaction and driving over $2 million in sales in 2024 through effective cross-selling. Renowned for fostering strong client relationships and operational excellence, I leverage my people-centric approach to deliver tailored banking solutions that meet individual financial goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Manager
Downeast Credit Union
Machias
10.2020 - Current
- Directed branch operations to enhance customer service and member engagement
- Led team in achieving branch goals through effective
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Education
High School Diploma -
Calais High School
Calais, MENo Degree - Medical Assisting
Washington County Community College
Calais, MESkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent cross selling skills
Certification
NMLS
Timeline
Branch Manager
Downeast Credit Union
10.2020 - Current
High School Diploma -
Calais High School
No Degree - Medical Assisting
Washington County Community College