Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work History
Section name
Obama volunteer award at Miami Childrens Hospital
Timeline
Generic
Open To Work

Miranda Mojena

Summary

Dedicated and customer-focused Experience Representative at State Farm, committed to elevating customer satisfaction and fostering positive customer interaction. Expertise in effective communication with assisting in solving problems with their account, addressing concerns, and providing customized solutions that enhance overall experiences. Proficient in listening to and addressing their concerns while maintaining a compassionate approach, ensuring every client feels valued and heard. Driven by a passion for contributing towards customer satisfaction.

Overview

11
11
year of professional experience

Work History

Cashier Sales Associate

Winn-Dixie
Miami Florida
  • - Cashier / desk service/ assisting customers on the floor
  • - Following pandemic procedures/ extra cautions during Covid outbreak
  • - Monitoring POS system
  • Processed customer transactions accurately and efficiently to enhance shopping experience.

Instructor

Superlative After care

After care art instructor/ lesson planning and classroom management

  • (seasonal)
  • Managing purchases & planning lessons of Arts & Crafts

Cashier Sales Associate

Staples, The Office Supply Superstore
Coral Gables Florida

- Register experience and sales floor experience as well as tending to front

Customer service assistance in person & via telephone

Portrait Artist / Commission Artist

Self Employed Artist
MIami Florida
- Current
  • Returning highly satisfied customers
  • - Developing pieces and skills to establish a stronger portfolio
  • - Working on commission based artworks
  • - Narratives Illustration
  • Created personalized portraits using various mediums, focusing on client preferences and artistic vision.

Customer Experience Representative

Sanitas Medical Center
Coral Gables, FL
09.2025 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted approximately 50 patients a day

Front Desk Office Assistant

State Farm
Coral Gables, FL
02.2025 - Current
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate appointment scheduling using office management software.
  • Assisted with administrative tasks, including filing documents and data entry.

Sales Floor Associate

Nordstrom Rack
Coral Gables, FL
- 08.2025

- Organization of Sales floor

  • Provided exceptional customer service, resolving issues and inquiries prom
  • Streamlined checkout process, reducing wait times and enhancing customer satisfaction receiving an award for innovative thinking.

Education

Bachelor's Degree - Visual Arts

New World College of The Arts, University of Florida
Miami Florida
01-2021

Associate's Degree - Visual Arts

Miami Dade College
01-2018

College credits -

Miami International University of Art And Design
Miami Florida
01-2017

High School Diploma -

Academy of Arts & Minds
Coconut Grove Florida
01-2015

Skills

  • Customer service proficiency
  • Proficient in English and Spanish communication
  • Self-directed and team-oriented work
  • Customer complaint resolution
  • Maintains composure under pressure

Accomplishments

  • Achieved Customer satisfaction through effectively helping with experience while at the company

Languages

English
Full Professional
Spanish
Professional Working

Work History

01-2015

Section name

Patient experience representative currently Sanitas Medical Center Sept. 2, Present

Obama volunteer award at Miami Childrens Hospital

Received the prestigious Obama Volunteer Award for the many hours of volunteering at the Miami Children's Hospital in Miami Florida's  during a 4 year course while attending school.

Timeline

Customer Experience Representative

Sanitas Medical Center
09.2025 - Current

Front Desk Office Assistant

State Farm
02.2025 - Current

Bachelor's Degree - Visual Arts

New World College of The Arts, University of Florida

Associate's Degree - Visual Arts

Miami Dade College

College credits -

Miami International University of Art And Design

High School Diploma -

Academy of Arts & Minds

Cashier Sales Associate

Winn-Dixie

Instructor

Superlative After care

Cashier Sales Associate

Staples, The Office Supply Superstore

Portrait Artist / Commission Artist

Self Employed Artist
- Current

Sales Floor Associate

Nordstrom Rack
- 08.2025
Miranda Mojena