Miranda Ortiz
Cicero,IL
Summary
Customer Service expert 6+ years. Natural leader who is willing to adapt and help others grow along side. Ambitious to learn all aspects of communication , customer service and business.
Overview
10
10
years of professional experience
Work History
Bra Specialist
Victoria's Secret PINK
Riverside, IL
11.2017 - Current
- Drove substantial sales with more than $40,000 in weekly revenue through bra fittings and suggestive selling.
- Coached associates and supervisors to selling behaviors.
- Handled POS systems.
- Lead shipment and inventory.
- Open and close tills in registers.
Unit Manager
Brookfield Zoo
Riverside, IL
08.2016 - 11.2019
- Worked closely with store manager to maintain day-to-day operations.
- Ordered all supplies needed for gift shops and tattoo carts.
- Open and closed tills on registers.
- Trained new hires and incharged of breaks.
- Lead inventory.
- Open and close manager.
Fine Jewelry Specialist
JCPenney
Riverside, IL
11.2018 - 05.2019
- Gold and Diamond certified.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Education
High School Diploma -
Morton East High School
Cicero, IL05.2017
Sophomore - Communication
Morton College
Cicero, ILSkills
- Bilingual: Fluent in English and Spanish
- Organizational skills
- Training & Development
- Project planning
- People skills
- Customer service
- Multitasker
- Team player
- Creative
- Adaptable to environment
- Leadership
Timeline
Fine Jewelry Specialist
JCPenney
11.2018 - 05.2019
Bra Specialist
Victoria's Secret PINK
11.2017 - Current
Unit Manager
Brookfield Zoo
08.2016 - 11.2019
Sophomore - Communication
Morton College
High School Diploma -
Morton East High School