Alma Hernandez
Chicago,IL
Overview
5
5
years of professional experience
Work History
Bra Specialist
Victoria's Secret & PINK
Chicago, IL
12.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- open/ close registers
- Build customer loyalty by opening credit cards
- Worked to meet or exceed special targets for credit card applications, bra sales, conversion etc
Assistant Store Manager
LOFT
Chicago, IL
07.2021 - 01.2023
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify issues negatively impacting sales
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help develop
- Interviewed, hired, and trained staff associates
- Provided weekly work schedules to employees
- Set monthly store sets
Sales Team Leader
Loft Outlet
Norridge, IL
05.2019 - 07.2021
- Supported stores conducting sales promotions and special events.
- Trained, coached, and mentored new sales associates for maximum performance.
- Greeted customers and provided product advice to increase sales.
- Made monthly store sale goals
- Exceed store credit card goals
- open/close registered
- fulfilled online orders
- assisted with monthly store floor set
Sales Associate
Express Clothing
Chicago, IL
12.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Journeys Shoes
Norridge, IL
05.2018 - 12.2018
- Made individual sales goals
- customer service
- shipment
- cashier.
Education
Associate of Arts -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL12.2021
Skills
- Management
- Customer Service
- Cash Register Operation
- Organization
- Team Leadership
- Strong Communication and Interpersonal Skills
- Decision-Making
- Retail Metrics and Goals
- Store Organization
- Customer Assistance
- Cash Handling
- Retail Merchandising
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Bra Specialist
Victoria's Secret & PINK
12.2022 - Current
Assistant Store Manager
LOFT
07.2021 - 01.2023
Sales Team Leader
Loft Outlet
05.2019 - 07.2021
Sales Associate
Express Clothing
12.2018 - 05.2019
Sales Associate
Journeys Shoes
05.2018 - 12.2018
Associate of Arts -
City Colleges of Chicago - Wilbur Wright College