Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alma Hernandez

Chicago,IL

Overview

5
5
years of professional experience

Work History

Bra Specialist

Victoria's Secret & PINK
Chicago, IL
12.2022 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • open/ close registers
  • Build customer loyalty by opening credit cards
  • Worked to meet or exceed special targets for credit card applications, bra sales, conversion etc

Assistant Store Manager

LOFT
Chicago, IL
07.2021 - 01.2023
  • Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify issues negatively impacting sales
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help develop
  • Interviewed, hired, and trained staff associates
  • Provided weekly work schedules to employees
  • Set monthly store sets

Sales Team Leader

Loft Outlet
Norridge, IL
05.2019 - 07.2021
  • Supported stores conducting sales promotions and special events.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Greeted customers and provided product advice to increase sales.
  • Made monthly store sale goals
  • Exceed store credit card goals
  • open/close registered
  • fulfilled online orders
  • assisted with monthly store floor set

Sales Associate

Express Clothing
Chicago, IL
12.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Journeys Shoes
Norridge, IL
05.2018 - 12.2018
  • Made individual sales goals
  • customer service
  • shipment
  • cashier.

Education

Associate of Arts -

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
12.2021

Skills

  • Management
  • Customer Service
  • Cash Register Operation
  • Organization
  • Team Leadership
  • Strong Communication and Interpersonal Skills
  • Decision-Making
  • Retail Metrics and Goals
  • Store Organization
  • Customer Assistance
  • Cash Handling
  • Retail Merchandising

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Bra Specialist

Victoria's Secret & PINK
12.2022 - Current

Assistant Store Manager

LOFT
07.2021 - 01.2023

Sales Team Leader

Loft Outlet
05.2019 - 07.2021

Sales Associate

Express Clothing
12.2018 - 05.2019

Sales Associate

Journeys Shoes
05.2018 - 12.2018

Associate of Arts -

City Colleges of Chicago - Wilbur Wright College
Alma Hernandez