Miranda Ounaphom
Beaverton,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
City Manager
JD Finish Line
06.2023 - Current
- Supervised 6 locations to enforce high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
Store Manager
JD Finish Line
10.2019 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Operations Intern
JD Finish Line
02.2023 - 04.2023
- Supported the Regional Sales Vice Presidents and District managers through sales and KPI reporting.
- Utilized tools such as Microsoft Access and Excel for daily reporting, expense tracking and store surveys.
Sales Supervisor
Sunglass Hut
02.2018 - 11.2019
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Promoted exceptional customer service by engaging clients on sales floor.
Education
High School Diploma -
West Linn High School
West Linn, OR06.2017
Skills
- Leadership skills
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Team Development
- Inventory Control
- Sales Analysis
- Merchandise planning
- Multi-unit management
Accomplishments
- Earned Store of the Quarter In Q3, 2023
Timeline
City Manager
JD Finish Line
06.2023 - Current
Store Operations Intern
JD Finish Line
02.2023 - 04.2023
Store Manager
JD Finish Line
10.2019 - 06.2023
Sales Supervisor
Sunglass Hut
02.2018 - 11.2019
High School Diploma -
West Linn High School
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