Miranda Perez
San Antonio,TX
Summary
Results-driven professional with a background in emergency response and team training. Skilled in customer service and data entry, consistently exceeding performance goals. Committed to fostering collaboration and improving operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Taker
City Of San Antonio
San Antonio, Texas
07.2021 - 12.2025
- Answers 911 emergency calls, as well as all other incoming requests for police, fire or EMS, and directs them to the responsible agency.
- Follows proper departmental rules, policies and procedures while handling calls in a calm, efficient and courteous manner.
- Obtains all pertinent information necessary to facilitate an appropriate response to requests for service, as dictated by established procedures.
- Determines classification of service request, proper agency/jurisdiction, and routes the request for service accordingly.
- Classifies the request for San Antonio Police Department response correctly, and routes necessary information to the proper dispatch channel.
- Enters manual keycard for police calls into computer system as necessary; re-certifies on TCIC/NCIC, TLETS/NLETS and INTERPOL every two years as required; re-certifies on the TTY/TTD system every six months.
- Performs other related tasks as required in order to accomplish the unit’s mission to include, but not limited to, the training of newly hired personnel
Associate
Amazon
San Marcos, Texas
07.2017 - 07.2021
- Trainer- ensured adherence to Amazon's operational and safety requirements by providing training and onboarding for both new and current employees. created and led training programs, tracked performance indicators, and offered coaching to raise engagement and productivity. identified training gaps and supported programs for continual improvement by working together with HR and leadership.
- Stower- continuously exceeding team goal rates of 420+ smalls and 240+ mediums. Performing in the top percentage for quality and productivity consistently. Processing 4,000+ units in a single shift, 4 times.
- Picker- exceeding team goal rates of 350+ and assisting in the fulfillment of customer orders. * Inbound Problem Solver- performing correction on inventory overages and UPC labeling on physical items. Processing out damages and non-conveyable items. Ensuring all products meet customer demand.
- Inbound Stow Auditor- Coaching associates on the proper use of R.O.B.O.T.S to help prevent potential errors in inventory. Investigating errors and determine where the errors occurred in order to correct them. As well as coach associates on ways to prevent overages and shortages physical and virtually.
- Counter- accountable for employing warehouse systems and portable scanners to precisely count and audit inventory for record keeping. Met productivity targets in a fast-paced warehouse setting while making ensuring product placements and amounts were accurate, spotting inconsistencies, and adhering to safety and quality requirements.
- Process Guide- assisting Process Assistance and Area Managers with the daily floor workflow and ensuring associates have the essential tools and resources to accomplish their day to day tasks. Providing efficient feedback on productivity and quality to associates.
- Water spider/Decanter- operating VRC, communicating with other floors directly and through radio call outs, and assuring the constant workflow to associates. Maintain the cleanliness and safety of the floor. Coaching and mentoring associates to better help achieve productivity and quality goals.
Education
Bachelor of Science - Criminal Justice/Homeland Security
Texas A&M University-Central Texas
Killeen, TX12-2025
Skills
- Critical thinking
- Data entry
- Customer service
- Team collaboration
- Communication skills
- Teamwork orientation
- Proficient in Microsoft Office
- Organizational skills
Certification
TCOLE License
Timeline
Call Taker
City Of San Antonio
07.2021 - 12.2025
Associate
Amazon
07.2017 - 07.2021
Bachelor of Science - Criminal Justice/Homeland Security
Texas A&M University-Central Texas