Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Indira Jawahir

New Port Richey,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in dispatching industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Call Taker

Medfleet
05.2023 - 11.2023
  • Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
  • Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
  • Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.

Dispatcher

Port Richey Police Department
03.2023 - 05.2023
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Education

High School Diploma -

St. James Academy
Ft. Pierce, FL
03.2014

Skills

  • Telephone Etiquette
  • Product Knowledge
  • Critical Thinking
  • Conflict Resolution
  • Customer Service

Certification

  • CNP - Certified Notary Public
  • Licensed Food Safety Professional - 2021-2026

Timeline

Call Taker

Medfleet
05.2023 - 11.2023

Dispatcher

Port Richey Police Department
03.2023 - 05.2023

High School Diploma -

St. James Academy

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Indira Jawahir