Cori Poe
Tuscaloosa,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Call Taker, Supervisor
Tuscaloosa County E911
Tuscaloosa, AL
05.2019 - Current
- Answers and process all emergency and non-emergency 911 calls promptly in an efficient, calm and professional manner according to established center 911 protocols.
- Properly operates all functions of the multi-line telephone system, C.A.D. system, mapping system and all other functions relevant to work responsibilities.
- Facilitates training of new employees as a certified “Communications Training Officer” and provides regular training for all telecommunicators; assists subordinates with complex situations and provides technical support.
- Supervises, directs and evaluates assigned staff, processes employee concerns and problems, directs work, counsels and completes employee performance appraisals.
- Plans and directs shift activities of the unit; prepares daily work rosters; adjusts schedule, staffing, and/or authorizes overtime to ensure adequate manpower at all times; documents employee absenteeism and work related injuries.
- Participated in monthly meetings with supervisors to discuss performance issues.
- · Incorporates continuous quality improvement principles in daily activities.
Dispatcher
Northstar EMS
Tuscaloosa, AL
09.2017 - 05.2019
- Receive emergency calls by telephone, radio system, or computer-aided dispatch system
- Question callers to obtain the information needed to determine an appropriate course of action
- Create and maintain logs of all calls received and prepare reports as necessary.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Developed strategies for improving efficiency within the dispatch department.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Supervisor/ Manager
CVS
Tuscaloosa, AL
09.2015 - 05.2019
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Education
High School Diploma -
Carver High School
Montgomery, AL05.2015
Some College (No Degree) -
University of Alabama
Tuscaloosa, ALSkills
- Geographical knowledge
- Emergency protocols
- Information Gathering
- Emergency Management
- Stress Tolerance
- Basic Life Support BLS
- Data Entry
- Call Records Maintenance
- Excellent Communication
- Telephone Etiquette
- Emergency Medical Instruction
- Law Enforcement Collaboration
Certification
- IAED-EMD & EMD- Q
- IAED-EFD & EFD-Q
- IAED-EPD & EPD-Q
- CTO
- CPR
References
- Christy Davis, Director of Sumner County Emergency Communication Center, 205-764-2915
- Jennifer Williams, Dispatcher Tuscaloosa County Sherriff Department, 205-454-1939
- Cassie White, Supervisor Tuscaloosa County E911, 205-370-0050
Timeline
911 Call Taker, Supervisor
Tuscaloosa County E911
05.2019 - Current
Dispatcher
Northstar EMS
09.2017 - 05.2019
Supervisor/ Manager
CVS
09.2015 - 05.2019
High School Diploma -
Carver High School
Some College (No Degree) -
University of Alabama
- IAED-EMD & EMD- Q
- IAED-EFD & EFD-Q
- IAED-EPD & EPD-Q
- CTO
- CPR
Similar Profiles
Lisa BakerLisa Baker
Peach County E911 Supervisor at Peach County Board of Commission/Peach County E911Peach County E911 Supervisor at Peach County Board of Commission/Peach County E911
Britney LowryBritney Lowry
Dispatcher at Dunklin County E911Dispatcher at Dunklin County E911
Ashley StantonAshley Stanton
Telecommunicator at Roane County E911Telecommunicator at Roane County E911